Job description

The Supervisor, In-House Marketing is responsible for assisting in the day to day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, Etc.). Also responsible for ensuring compliance with established policies, procedures and systems.

Job Duties and Responsibilities:

• Recruit, train, and develop staff. Conduct performance appraisals, counseling, and coaching sessions.
• Manage representative performance standards and penetration.
• Maintain site penetration above approved levels without generating guest complaints.
• Maintain gifting cost below approved or budgeted levels.
• Hold weekly meetings with all associates to address procedures, policies, issues and programs.
• Ensure weekly In-House reports are submitted to In-House Manager/ADOM by set deadline.
• Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.
• Manage In-House Marketing Team personnel. This includes ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpoint.

Performs the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity. This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Qualifications:

• High School Diploma or equivalent
• One year of Timeshare, Management and Customer Service experience
• Concierge, Web Based Reporting, and basic check-in procedures Customer service and quality fundamentals, MS Office Suite.
• Detailed-oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

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