Job description
POSITION SUMMARY:
The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.
POSITION EDUCATION/QUALIFICATIONS:
JOB KNOWLEDGE/EXPERIENCE¬:
The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.
POSITION EDUCATION/QUALIFICATIONS:
- High School/GED preferred
- Excellent customer service and interpersonal skills
- Computer skills required with knowledge of Microsoft Office suite
- Good written and verbal communication skills required
- Bilingual – English/Spanish, required
JOB KNOWLEDGE/EXPERIENCE¬:
- Minimum of two (2) years receptionist experience required
- Billing and insurance verification knowledge preferred
- Previous experience in a busy medical office setting is preferred
- Previous experience in a teaching facility preferred
- Ability to use and learn EMR and practice management software
- Medical terminology experience/education, preferred.
- Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
- Greet patients to the practice in a warm and friendly manner
- Respect and maintain privacy and dignity of patients; assure confidentiality at all times
- Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
- Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
- Ability to take accurate and understandable messages and route them to the appropriate party as necessary
- Make appointments for new and established patients
- Note cancelled and rescheduled appointments through prescribed protocols set up by the office
- File faxed information in charts for review by provider, if needed
- Proficient use of Lobby software (process improvement tool) for patient throughput and patient satisfaction
- Communicating with patients, team members and providers
- Scheduling, canceling, and rescheduling patient appointments and logging into excel
- Running reports as needed
- Reminding patients of upcoming appointments and tracking missed appointments
- Forwarding telephone calls appropriately and following up on return calls
- Insurance verification, authorization and verification of patient demographics for entry into computer system
- Retrieving and filing of medical records and delivering to appropriate providers as needed
- Other copying, filing, scanning and faxing duties
- Collecting co-pays and cash from patients, getting authorization on credit cards
- Entering charges, payments, and daily balancing, as needed
- Prepare and scan packets needed for billing company as needed
- Other duties as assigned
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