Posting will close at 5:00pm on April 14, 2023.

**Please note if a sufficient number of qualified applications are received prior to the scheduled close date, this recruitment may close early**

At Montana State Fund, serving the businesses of Montana is what we do and it’s who we are. It’s what makes us different. We partner with employers and their employees to care for those injured on the job and we champion a culture of workplace safety for our fellow Montanans.

About the Job

The Medical Services team is looking for a leader to join their leadership team. The successful candidate is someone who thrives in leveraging their exceptional coaching and communication skills for strong alignment in working towards a common goal while also promoting proactive team engagement with various internal and external stakeholders. This manager will help empower their team work together to do their best work, including a strong optimistic approach to share and gain buy-in for new ideas.

What You Will Do

Lead, coach, train and mentor the team of Montana State Fund claim assistants and medical customer service liaisons. Oversee all ideas and efforts for efficiency opportunities of medical support functions related to both internal and external customers. Develop and oversee quarterly customer satisfaction surveys for results analysis to identify opportunities for efficiency opportunities to share strategic recommendations with senior leadership.

Key Activities

• Hire, train, lead, and coach claims assistant and medical customer service liaison staff.
• Set and manage performance expectations; support and enable team members to do their best work.
• Identify and oversee career development and career enhancement plans for your team.
• Proactively seek opportunities of growth and improvement from internal and external customers.
• Share the most current job knowledge and technical skills with your team and colleagues.
• Serve as a liaison with the claims team to help address and resolve any issues or trends.
• Proactively seek constant improvement through evaluation of collected data and share finding with your team and colleagues.
• Plan, prepare, manage, and monitor team budget
• Carry out other duties as determined by senior leadership.

Annual Compensation Range: $70,900 – $97,400

What You Will Need (Minimum Requirements)

Required:

• Three years of work experience at Montana State Fund with a 'Strong' or higher performance as defined by the performance management program.

Or

• Four years of progressively responsible experience in customer service in a professional office environment.

Or

• Equivalent combination of education and experience.

**Please note submission of cover letter and resume are required to be considered for this position**

Preferred:

• Medical office experience.
• Workers’ compensation insurance experience.
• Supervisory, managerial or leadership experience.