Job description

Requisition ID # 137812

Job Category: Information Technology
Job Level: Manager/Principal
Business Unit: Customer Care
Job Location: Stockton; Alameda; Alta; American Canyon; Angels C& Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch C& Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French C& Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakland; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Washington; Washington D.C.; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview:
In Customer Care we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG&Es alignment around the customer.

Position Summary:
Leading California to a future of clean energy starts from within. We will accomplish this through the innovation and modernization of various systems into an integrated and more advanced system to better serve our customers.

The core of this work involves a major revamp and consolidation of our Meter-To-Cash (MTC), Customer Care and Billing (CC&B), Advanced Billing Systems (ABS), and our Meter Data Management tools.
This complex challenge is anticipated to span 3 – 4 years during the initial testing and eventual production and implementation phases.
For this project to succeed, we will need critical and dedicated resources who are creative, collaborative, energetic and analytical in proposing system solutions for our Customer Care and IT organizations. They are also responsible for analyzing business needs, defining detailed requirements, making recommendations to update/modify business processes or IT solutions and validating the recommended solutions with the leaders within various lines of business.

These individuals will be viewed as an integral strategic partner and business liaison in technology decisions who understand business content, procedures, processes, and systems for various corresponding business units.

Functional Areas we will be identifying Product Owners for:
Meter Data Management/Usage
Reporting

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is:
Bay Area Minimum: $147,000.00
Bay Area Maximum: $251,000.00

OR

California Minimum: $140,000.00
California Maximum: $238,000.00

Job Responsibilities:
Responsible for overall program execution within their agile team and drives the overall vision and roadmap used to define project success.
Solution, Technology, and Team focused person who serves as the customer proxy responsible for working with stakeholders to define and prioritize the work within in the team.
Content/Design Authority for their functional area – collaborate with system/solution architects to assist with decision making of critical technology that will host new business functionality.
Evaluate new product functionality to identify opportunities to replace previous customizations with base product solutions and increase project ROI.
Evaluate and document alternatives that will provide the most effective solutions to complex, possibly cross-functional business problems.
Identify, propose, and influence IT solutions to complex cross organizational business problems; negotiate requirements and deliverables across multiple lines of business.
Oversees the completion and acceptance of user stories that will be used to define the acceptance criteria and is consistent with scope of functional tests.
Partners with LOB SME’s and the respective leaders across the enterprise to gather feedback on existing functionality and introduce new products to meet business needs across PG&E.
Lead, coach, and mentor team members within their functional agile team.
Manages team workload and reallocates resources as needed to meet the goals of the work plan and meet commitments of the project iterations.

Qualifications

Minimum:
High School or GED-General Educational Development-GED Diploma
Job-related experience, 7 years

Desired:
Bachelors Degree or equivalent experience
Experience with Oracle's MDM (Meter Data Management) in C2M (Customer to Meter)
Experience as Product Owner, Agile environment, 5 years
Agile Certification

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