Job Number:

3220625

DESCRIPTION

• Monitor the receipt of client and investor information through the various communication channels.
• Provide authorised parties with copies of fund investment documentation.
• Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
• Ensure that all investor activity is processed in a timely and accurate manner.
• Open new investor accounts ensuring compliance with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
• All communication with investors and fund managers must be professional and compliant with the Firm’s communication policies.
• Process the cash movements associated with investor activity.
• Overall, ensure that activity in their work queue is processed in a timely and accurate manner. IS Representatives are responsible for escalating to their Team Leader situations where such activity cannot be processed in a timely and accurate manner.
• Handle routine queries from investors and fund managers in a professional and prompt manner, escalating where appropriate.
• Provide investors and their nominees with statements, contract notes and other documentation.
• Ensuring that the records of the fund are maintained in a complete and organised manner.
• Produce MIS and other internal operational reports that assist in the effective operation of the team.
• Ensure that line management are made aware of any client or operational issues in a timely manner. This will include escalating for action as well as escalating for information.
• This role has particular responsibility for the additional level of review of activity entered by fellow team members. It is essential that this review is carried out diligently and in line with fund documentation.

QUALIFICATIONS

• A detailed knowledge of the offering documentation for the funds being serviced.
• A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced.
• A working knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controls.

• Have a good working relationship with the appropriate IS contact at the client.
• Have a solid understanding of the particular requirements of the client.
• Be responsive to client queries – including acknowledgement of receipt of requests.
• Always correspond with the client in a timely and professional manner.

• Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service.
• Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation).
• Participating in the inconversion of records from other administrators.
• Participating in data remediation projects.
• Participating in projects relating to fund restructurings or regulatory changes.

• A working knowledge of the core processing and reporting functions.
• A working knowledge of how the systems inter-connect – both within the IS platform and across the broader MSFS platform.
• An understanding of high-level system parameters and the impact that they have on system processing.
• An understanding of how to respond to systems alerts and warnings.

• A number of years’ prior work experience – preferably in financial services and with Investor servicing.
• Knowledge of hedge fund processing is a strong advantage.
• Good administrative and organisational skills with a particular focus on accuracy and attention to detail
• An ability to work under pressure and an ability to cope with increased workloads at month-end.
• An ability to work as part of a virtual team that is spread across different time zones and geographies.
• An ability to use key financial systems and other IT tools.
• A third level qualification – preferably in a business or numerical discipline