Job description
Holiday Inn Express & Suites Charlotte Airport | 108 Airport Commons Dr. Charlotte, NC 28208
We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.
Job Overview:
The Night Auditor is responsible for the audit, balance, and consolidation of departmental ledger accounts, preparation of various hotel operating reports, and performing the duties of the Front Desk for the evening hours
Job Description:
Guest Communication- Greet and make all guests feel welcome to the property
- Register guests and assign rooms
- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
- Respond to phone calls
- Welcome and effectively resolve guest questions, issues, and complaints
- Post all daily room and outstanding charges
- Balance all revenue totals of cash and credits against the revenue report
- Accept revenue and floats from the restaurant/ breakfast area, ensuring that these are securely locked away
- Prepare hotel operating reports and complete audit package to laid-down standards
- Correct any errors or omissions made by cashiers
- Prepare credit card/charge card summaries and post to ledger account
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