Job description

Job Description

Job Description: Night Auditor Job Summary:

The Night Auditor is responsible for checking front office account records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records. Tracks room revenue, occupancy percentages and other front office operating statistics. Prepares summaries reflecting the hotel’s daily financial performance and posts room charges/taxes to guest accounts.** The Night Auditor is responsible for resetting (cleaning) the lobby, kitchen, bar area. The Night Auditor also prepares food and beverage for the next business day. This is a very active role.**

Qualification Summary:Education & Experience:

• Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, 1 year of night audit experience, experience in a customer service environment
• Experience in PMS system Fosse is strongly preferred but no worries we can teach you all we know - just come with a willingness to learn
• Working knowledge of computer and math skills. College degree preferred or equivalent work experience
• Experience handling cash, accounting procedures and general administrative tasks
• Valid driver’s license from the appropriate state

Physical Requirements:

• Long and flexible hours required
• Must be able to sit, stand, and walk long periods of time.
• Light work – exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Mental Requirements:

• Must be able to convey information and ideas clearly, both oral and written.
• Works well independently or as part of a team
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must be able to work with and understand data and basic arithmetic function.

Duties and Functions:

• Adhere to the policies and procedures of the hotel
• Ability to work a flexible schedule including holidays and weekends
• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Summit Management Corporation standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes a nametag when working.
• Comply at all times with Summit Management Corporation’s standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Must be at all times, attentive, friendly, helpful and courteous to all guests, managers, and other associates.

Duties Specific to Position

• Check figures, postings, and documents for accuracy
• Record, store, access and/or analyze computerized financial information
• Control and secure cash and cash equivalents for property according to cash handling policy and procedures
• Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policy and procedures
• Prepare, maintain, and distribute statistical, financial, accounting, auditing or payroll reports and tables
• Audit statistical, financial, accounting, auditing or payroll reports and tables
• Audit and reconcile all revenue postings
• Maintain confidentiality of guest and/or proprietary information
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
• Records resolutions to guest complaints on opportunity log or Service Pro
• Prepares end of shift summaries and communications for management and other shifts
• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
• May be responsible for answering and fielding all calls to the hotel, both internal and external
• Obtains appropriate approvals and signatures for guest transactions
• Follows hotel policy on cash banks
• Possesses and adheres to service standards that build and reinforce skills to create a lasting service culture that provides caring, comfortable and consistent experiences.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and works to resolve
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Also responsible for all front desk associate responsibilities (checking in/out, etc – maybe combine with summary from FD associate job description?)

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Schedule:

• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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