Job description
NOC Engineer
Job Req ID: 4883
Posting Date: 07-Mar-2023
Function: Software Engineering
Location: Dundrum Road, Dublin, Ireland
Salary: excellent salary and benefits
About BT
In Ireland, we operate globally and deliver locally, serving multinational corporations, indigenous exporters and public sector organisations in every segment of the Irish economy, as well as other major communications providers through our wholesale channel. Our portfolio is a powerful combination of cloud services, global networking, IT integration, carrier voice and data services, contact centre solutions and professional security expertise, enabling customers to solve complex business communications requirements on a global scale.
The Role:
The Purpose of the NOC Engineer role is to manage, assure and govern the core networks and infrastructure of BT Ireland, recording, reporting and communicating events and changes in line with the agreed processes. Operation of the day-to-day activities of the Network Operation Centre on a 24-hour rotated attendance will be your primary responsibility.
• Role is fully office based
• Successful candidates must have their own Private transport (as offices are not all easily accessible on public transport).
What will you be doing as a NOC Engineer?
- The NOC Engineer will be responsible for the day-to-day operations of the Network Operations Centre and ensure that at shift end the handover document is completed.
- To be responsible for the efficient in life management of the BT Ireland Network including customer networks
- Meeting of SLA’s for ROI customers and completing network monitoring ensuring all alarms are accounted for and fault tickets are open for outstanding alarms.
- To complete first level fault diagnostics on all faults and drive them to resolution within the agreed SLA, escalating tickets that fail or are about to fail SLA and investigate incidents and manage them through to resolution.
- Ensuring correct communications to our customers and the business as per the incident process.
- To work and develop skills on the daily NOC roles, Monitoring, Faults, Alarm Clearing, SPOC, and Service Assurance along with managing control faults and routine tasks passed to field engineering teams and manage the Planned Engineering Works (PEWs).
- To be responsible for driving continuous improvement, documenting the required processes and updating failing processes on internal systems.
- Participating and driving engagement within the NOC and contributing to our aspiration to be a Great Place to work, adapting a professional approach to all engagements.
Benefits
BT Ireland has recently received accreditation as a “Healthy Place to Work” by the Healthy Place to Work Institute.
We’re committed to providing great rewards to the people who drive our success. That’s why we go out of our way to offer all our employees a range of benefits that reflect the full value of their skills, experience and qualifications. As you grow and develop, your benefits will grow with you. What shape they take all depends on what direction your career takes.
We’re committed to providing great rewards to the people who drive our success. That’s why we go out of our way to offer all our employees a range of benefits that reflect the full value of their skills, experience and qualifications. As you grow and develop, your benefits will grow with you. What shape they take all depends on what direction your career takes.
- We’ll start to take care of your future health & well-being:
- We contribute with you to the BT Ireland Pension Scheme to plan for your future financial health – 5% employer contribution
- We provide healthcare cover for you to plan for your future health whilst participating in our wellness programme with a calendar of activities
- We also provide Life Assurance from 1st day of employment – which is 4 times basic salary
- Permanent Health Insurance cover (income continuance) – If an employee has been 'disabled' for a continuous period of 6 months (26 weeks), s/he may be paid an income equal to: 75% x Pensionable Salary at date of disablement less State Single Persons Disability Benefit
- In addition to 25 days of holiday entitlement, you’ll have the opportunity to buy up to five more days every year
- There’s also great support for working parents including pay whilst on maternity, adoptive, and paternity leave
- Free broadband if our service is available at your address
- You’ll have the opportunity to buy BT shares and share in our future success with tax-advantaged employee saving plans
- And we like it when our people do good things so there will be the opportunity to take time off for volunteering and we’ll help with your fund raising too
- Please check out our diversity and inclusion information section to learn about BT Ireland’s passion and commitment to D&I
What happens next?
This advert closes on 24/03/2023, after which the hiring manager will review applicants.
Interested? Don’t miss out. Click apply now and submit your details.
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