Operations’ Manager Job Description

Operations Manager will work a minimum of 40 hours per week and will assist the Assistant General Manager. It is the responsibility of the Operations Manager to provide oversight and manage all operations and functions under the direction of the General Manager and Assistant General Manager to ensure the safe and efficient daily operation of the shuttle operations. To provide leadership and direction to multiple levels while working in a high-volume, fast-paced environment.

Pay: $60,000.00 per year.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Staff & Management

Essential Duties

Track daily in-service hours to create monthly billing statement.

• Assist the General Manager and Assistant General Manager in monitoring operational challenges.
• Monitor operation ensuring leads and dispatcher duties are complete.
• Coordinate operational changes.
• Implement company policies and procedures consistently.
• Assist in the development and training of new personnel.
• Coach and counsel direct and indirect reports to achieve operational goals.
• Communicate as needed with airport about operational issues.
• Communicate with lead staff to ensure appropriate staffing levels and protocol for filling open shifts is being followed.
• Attend meetings as assigned with ABM and client.
• Respond to all emails/text/calls in a timely manner and act as needed.
• Oversee safety related incidents, ensuring reporting policy is followed completing proper incident report(s) and entering relevant information into Claims.
• Daily, Weekly, Monthly reports as assigned.
• Other duties as required.
• Directs supervisory staff as necessary including following all necessary and appropriate disciplinary guidelines.
• Ensures adherence to all established policies.
• Maintain appropriate documentation for any issue related to the operation.

Minimum Requirements:

• Valid Commercial Driver’s License, Class B with a Passenger Endorsement
• Valid Department of Transportation, Medical Examiners Certificate (MEC)
• Clean Motor Vehicle Record (3 years)
• Five years or more management experience (preferred).
• Must have the ability to work weekends and holidays.
• Able to work with diverse staff.
• Excellent customer service skills.
• Ability to handle multiple tasks and work independently.
• Computer literate, especially Microsoft Excel & Outlook.
• Excellent communication and interpersonal skills.
• Professional appearance.