JOB TITLE:

Operations Oversight Specialist (1.5 FTE)

Reports to:

Support Services & Governance Mgr

Current/Planned Incumbent:

New hire/Current Staff/ Secondee/External/BPO

New Hire

Business Unit: Function/

Sub-Function

Operations / Operations & Claims

Subject to

MCC

F&P

Solvency II

Role Summary:

Responsible for monitoring operations, evaluating quality and performance, ensuring adherence to training requirements for in-sourced and outsourced employees and maintaining oversight on our reporting for operations

KEY ACCOUNTABILITIES

• Work alongside outsource provider to monitor the performance of operations team and ensure adherence to training requirements.
• Reviewing training materials and operating manuals produced by outsourcer striving for continuous improvement.
• Compiling data for presentation to operational risk management and oversight committees

• Identify and log potential risks, propose mitigating controls and actions, and work with Operations management to implement.

• Develop and maintain excellent day to day relationships with stakeholders.
• Take responsibility for delivering a range of operational tasks and/or projects, working independently and with the wider team and outsource provider , producing results to agreed standards and deadlines.
• Consider the interests of the customer in all operational activities, from new business, servicing existing business, supporting claim requests and in addressing complaints.
• Ensure that operations activities are undertaken in strict compliance with regulatory obligations, including the principles and data security requirements underpinning GDPR.

REQUIRED SKILLS & EXPERIENCE

• Hold a relevant degree/Business Masters in a relevant discipline.
• Ideally to have between 2 and 5 years ’ Business Operations experience , ideally within the Financial Service / Insurance sector .
• Excellent customer service focus.
• Solid knowledge of relevant regulatory standards.
• Strong interpersonal and communication skills to be able to challenge people effectively.
• Ability to effectively work in a team to deliver on business objectives.
• Strong analytical, problem-solving and decision-making skills.
• Strong business analysis skills and understanding of the insurance industry.
  

COMPETENCIES

• Planning & Organising.
• Teamwork & Cross Functional Collaboration.
• Delivering Superior Customer Service.
• Problem Solving and Decision Making.
• Thorough knowledge of the Risk, Control and Regulatory Environment relevant to this role.

OTHER COMMENTARY

Our benefits are as follows:

• €2000 Wellbeing Allowance per annum
• 24 days A/L plus 2 wellness days
• Life Insurance
• Income Protection ( 2/3rds Salary, PHI, after 6 months deferred period)
• Up to 12% bonus
• 14% pension - 4% employee contribution and 10% employer
• 2.5 company days for Good Friday, day after Stephen’s day and ½ day Christmas Eve in addition to the A/L above