Job description
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
- Military Times 2022 Best for Vets Employers
- Yello and WayUp Top 100 Internship Programs
- Forbes® 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For®
- Fortune Best Place to Work for Financial and Insurance Services
- Computerworld® Best Places to Work in IT
- Ripplematch Campus Forward Award – Excellence in Early Career Hiring
Basic Purpose
To manage internal and external process/change enhancements and facilitate a plan to coordinate, implementation of initiatives of small to large scope that affect and involve the business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation and transition phases. Support deliverables solutions on schedule and within scope and budget, escalates, and resolves issues and concerns by communicating progress reports.
Responsibilities
Qualifications
Desired Qualifications and Education Requirements
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $98,500.00 - $168,400.00 annually
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 04/14/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
Responsibilities
- Develop, plan, and deliver solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior member service objectives
- Review data from a complex industry analysis using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management
- Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans
- Lead and coordinate the planning, scheduling, budgeting, and resourcing or projects to scope, identify risk exposure and remediation of non-compliance to standards
- Review processes/programs/services for all functional and operational areas to identify, capture, analyze, assess and recommend improvements to respond to business services/or operation/or member service areas
- Schedule as-needed operations audits noting procedural, member service, and other operational deficiencies or vulnerabilities
- Monitor key performance indicators, determine gaps in performance metrics, recommend /execute change management techniques for efficiency/quality improvements.
- Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments, quality assurance, and cross-servicing of operations and services
- Identify resources for establishing the change management team to achieve the project objectives
- Work on extremely complex problems where analysis of situations or data requires an evaluation of intangible, variable factors
- Provide strategic direction to managers to ensure initiatives are communicated and implemented for all functional and operational business units
- Set and implement operational objectives and goals that align with division, department and corporate strategies
- Compile, research, and analyze trends in support of projects and initiatives; provide results and recommendations based on analysis
- Promote, educate and own the change management required for implementation of solutions and define and track measures of success for ensuring new solutions are embraced
- Identify common operational, training, and service/products goals and create opportunities to join forces across various delivery channels
- Ensure consistent, appropriate, and fluid communication across business units
- As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve operation strategies
- Perform other duties as assigned
Qualifications
- Bachelor’s degree in Business Administration, Management, or related field or equivalent combination of education, training and experience
- Extensive experience in leading, planning, organizing, directing and controlling a large multi-function business operation
- Demonstrated ability to provide change services to multiple work streams in a fast-paced environment with tight deadlines
- Extensive experience applying Agile methodologies/principles (Scrum, XP, Lean etc.)
- Comprehensive knowledge and skills in OCM (Organizational Change Management), including cultural change impact analyses, stakeholder alignment, and management, communication and engagement planning, change network planning/execution, change readiness/effectiveness assessment and training strategy development.
- Apply expertise in the entire scope and requirements of projects and serve as liaison between team members and functional area management requesting projects.
- Experience utilizing Change Management tools, such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development
- Skill in establishing and maintaining working relationships with all levels of employees, management, stakeholders, and vendors
- Experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
- Experience in establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
- Proficiency with PCs, including word processing, spreadsheet, database, reporting, automated controls, and presentation software
- Extensive experience with member service operations to include designing and implementing effective operational and member service strategies and activities
- Excellent verbal, written and interpersonal communication skills to manage, direct, persuade, negotiate, motivate and present findings and conclusions
- Experience with change management processes that demonstrate skills in producing results and achieving objectives consistent with the strategic objectives of an organization
- Excellent consulting, problem solving and analytical skills
- Ability to manage multiple activities simultaneously and achieve desired results
- Ability to develop strategies to address highly complex and sensitive business issues
- Understanding of and experience with the automated systems used
Desired Qualifications and Education Requirements
- Masters’ degree in Business Administration, Management, or related field or equivalent combination of education, training and experience
- Professional Scrum Master Competency and Framework
- Change Management Leader Experience
- Knowledge of NFCU operations, processes and procedures
- Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
- Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives
- Exceptional communication and collaboration skills
- Experience presenting executive briefs
- 3+ years' experience in project management, portfolio management or program management
- Familiarity with data management and system migration
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $98,500.00 - $168,400.00 annually
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 04/14/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
#LI-Hybrid
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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