Job description

We have a very unique culture at LFVC, so it is important to make sure that we are as good of a match for you as you are for us. Each member of our team must be able to dabble in every department; there are no one-trick ponies here. We expect everyone to be cross-trained across all departments so that any one person can help our patients in any way that they need.

On top of that, each person has his or her own specialty that goes outside of the usual job description. From community outreach to quality control to social media. We will find a way to work your passion into your position.

Are you patient enough to explain how to use an iPhone to your grandparents? Can you fix a broken watch with just a twist tie and a bit of luck? Are you only satisfied after your movie collection has been organized by title, genre, director, and Rotten Tomatoes rating? Then you will make a great optician at LFVC.

We Have

• A dynamic, “can do” team who loves to play
• A fashion-forward and ever-changing selection of designer frames
• The latest in optical technology and trends
• A crazy schedule and a long to-do list

You Have

• A college degree
• Preferably, CPO, CPOA, or ABO certification
• Retail and fashion experience
• A flexible schedule, especially on evenings and weekends
• A creative mind that can solve big problems, little problems, and unimaginable problems
• Confidence in consulting on and presenting a product
• A good relationship with computers and finicky fax machines
• Ears that not only hear, but listen to what a patient is telling you
• Concise but friendly written and oral communication skills
• A quick wit for thinking critically in high-pressure situations
• Patience, professionalism, and positivity

We are looking for someone who learns quickly on their feet and doesn’t crack under pressure. We’re a fun bunch, but we work long hours, rarely take breaks, and the workload never lessens.

A Day in the Life

Frame selections

• Assist patients in finding frames that fit their lifestyle and measurements
• Educate patients on lens technology
• Measure patients’ pupillary distances and ocular centers
• Authorize, explain, apply, and submit a variety of insurances
• Fill out proper paperwork for warranties, waivers, and orders
• Coordinate frame and lens orders with manufacturers and labs
• Follow-through with patients and ease their minds when delays occur

Adjustments and Repairs

• Listen attentively to patients to hear what issues they are having
• Follow manufacturer-specific protocol for warranties
• Fix temple pieces, nose pads, popped lenses, liners, and more
• Be comfortable touching people’s faces and ears in order to get exact adjustments
• Dispenses
• Adjust symmetrical frames to asymmetrical faces
• Be willing to spend time helping patients adjust to new prescriptions and frames

Check-Ins

• Perform quality control inspections on completed orders
• Use the manual and automatic lensometers
• Communicate with patients through calls, texts, and emails

“Free” Time

• Manage your designated desk and displays
• Keep a detailed inventory of the entire department
• Answer the non-stop flood of phone calls, voicemails, and emails

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift

Education:

• High school or equivalent (Preferred)

Work Location: One location

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