Job description

Our team is growing! Summit Health is hiring for a full time Patient Service Representative to join our Orthopedics office located in our Berkeley Heights campus.

This is a great time to join our growing organization! We offer great benefits, paid time off/paid holidays, tuition reimbursement and and annual bonus for our employees.

The Patient Service Representative is responsible for:

Essential Job functions:

• Greets visitors, patients, and families in afriendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

General Job functions:

· Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

· Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.

· Demonstrates the ability to adequately follow downtime procedures.

· Other job duties as required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person
• Outpatient

Work Location: In person

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