About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

This position will be a member of a highly engaged team that supports technologies within the enterprise specifically related to Commerce Connections, Integrated Receivables, and Collect Pay. This position is responsible for providing high touch BU technical support level 2 to commercial, small business and internal customers of the bank. Additionally, this position requires the analyst to monitor and resolve customer service file issues, document and develop technical processes, self-manage projects, create useful reporting, and respond to system issues within service level agreement timeframes. The analyst is responsible for updating our internal partners, being the liaison between several lines of business and ensuring that all departmental controls are followed.

On this team, we value our culture with a strong emphasis on diversity equity and inclusion. Monthly, we participate in culture activities within the program and within the Bank Ops division. We understand that the success of a team is respecting and playing to the strengths of each member. We are looking for a member who is technical but equally values corporate citizenship and culture.

Essential Functions

• Support technologies within the enterprise specifically related to Commerce Connections, Integrated Receivables, and Collect Pay

• Provide high touch basic to intermediate BU technical support level 2 to commercial, small business and internal customers of the bank

• Monitor and resolve basic to intermediate customer service file issues, document and develop technical processes, self-manage projects, create useful reporting

• Respond to basic to intermediate system issues within service level agreement timeframes and serve as the liaison between several lines of business and ensure that all departmental controls are followed

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of the Agile project methodology

• Basic knowledge of Microsoft Visio or other equivalent process flow-charting tool

• Ability to troubleshoot basic technical issues and provide timely resolution

• Strong problem-solving and logic-based reasoning skills

• Ability to produce clear and concise documentation

• Intermediate presentation skills to present to multiple levels while being proficient in PowerPoint

• Ability to analyze details and translate technical/non-technical terminology

• Ability to relationship build across business, functions, and IT stakeholders

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• Bachelor’s degree in Information Technology, Business, Math, Engineering, Marketing, or related field or equivalent combination of education and experience required

• 3+ years IT solutioning, test planning, test execution, and remediation experience required

***Level of role is determined by knowledge, experience, skills, abilities, and education

#LI-Hybrid

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