People + Culture Manager, Training + Development

Reports to: Director of People + Culture

Intro

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.

We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.

Overview

The Training + Development Manager is responsible for designing, delivering, and managing the hotel’s training programs to help us achieve our goal of providing outstanding service.

Responsibilities

• Identify training needs by conducting quality assessments and analyzing performance data.
• Develop and implement comprehensive training programs for all hotel departments.
• Create training materials, including on-brand presentations, that are engaging, interactive, and effective.
• Deliver in person training in small and large group settings to all departments with strong emphasis on Forbes Travel Guide Standards. Track attendance at all training sessions.
• Regularly schedules and conducts New Hire Orientation to introduce the company culture and values to new employees. Communicates with Department heads to coordinate scheduling of employees.
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments to ensure continuous improvement.
• Keep up to date with the latest trends and developments in training and development and incorporate new techniques into training programs.
• Collaborate with department managers to identify opportunities for career development and provide support for employees seeking advancement.
• Manage the hotel’s training budget and ensure that resources are used efficiently and effectively.
• Conduct regular meetings with department managers to review training progress and identify areas for improvement

Skills

• Strong command of Microsoft Office (Word, Excel, PowerPoint)
• Excellent presentation and facilitation skills, with the ability to deliver engaging and effective training sessions.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple projects simultaneously.
• Passion for continuous learning and development.
• Must be able to prioritize departmental functions to meet deadlines.
• Ability to work flexible hours when needed.
• Outstanding organizational and time management processes.
• Exhibits a high level of professionalism in all interactions/situations.

Qualifications

• Bachelor’s degree in a related field such as HR, organizational development, or business administration.
• At least 2 years of experience in training and development, preferably in a luxury hotel or hospitality environment.
• Strong knowledge of Forbes Travel Guide Standards
• Bilingual preferred (English & Spanish)