Job description

Pharmacy Technician ( Field customer service role )

Location

However, the role requires extensive travel around retail locations in Ireland – expected to be on the road 4 days per week.

Keywords

Customer-facing, excellent customer manner, trainer, retail training, nationwide, attention to detail, patient, dispensary systems, PMR, EPOS, ordering systems, web-based tools, pharmacy technician, retail experience

Contract

Permanent.

Essential requirements of the role

Over 3 years’ experience in pharmacy retail, using IT systems like dispensary and EPOS systems.

Confidence with an excellent customer manner that puts trainees at ease and ensures a comfortable and rewarding training session each time.

Full, clean driving license.

Desirable requirements of the role

Experience in the use of and/or training of dispensary and/or retail ordering systems.

Experience in training users in a variety of devices and web-based applications (PCs, tablets, mobile devices with apps or browser-based web applications).

Experience in using a pharmacy dispensary system like McLernons MPS, Helix or Touchstore/Integra.

Experience in training users who are not tech-savvy on systems that can be complicated and challenging to use.

Key responsibilities

Preparation of learning materials for new and existing customers for new IT solutions or new features for existing solutions.

Provide training in customer retail locations around Ireland on a daily basis on dispensary, ordering and Business Intelligence systems – typically to groups of 2-5 people.

Installing Navi applications and connecting it up to peripherals in pharmacy (label printers, dot matrix printers, document scanners) with support from head office.

Act as the technical face of the company to provide advice, support and answer questions on a number of systems.

Travel would be expected around Ireland for 3-4 days per week, with the occasional overnight stay.

Work activities include:

When onsite in the office, act as backup to current IT support staff - answering support calls, escalating to a more senior member of the team where appropriate

Deliver refresher training to existing customers in their retail locations.

Provide training on the Company's products in occasional classroom locations for a larger group of customers.

Personal skills required

Excellent attitude and phone etiquette.

Excellent written and verbal communication, motivational and people skills.

Strong relationship-building skills and customer-service oriented.

Excellent time management and presentation skills

Full clean driving license.

For more information call, text or WhatApp Maurice on +353 1 5388189 / +353 86 074 3715

IMDHP

Job Types: Full-time, Permanent

Salary: €40,000.00-€43,000.00 per hour

Benefits:

• Flexitime
• Food allowance
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Performance bonus

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Experience:

• Pharmacy: 1 year (preferred)

Licence/Certification:

• Technician Qualification (preferred)

Reference ID: FSTECH92614

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