Job description
Location:
- Philadelphia, PA 19107
Status:
- Full-time
Primary Function:
- The Practice Manager directs the business, technical and clinical support activities in the Glaucoma Service and Diagnostic Testing departments. Additionally, this position will work closely with the Executive Director of WillsEye Physicians to develop and maintain safe, efficient, patient-centered processes and work flows.
Essential Duties and Responsibilities:
- Assists in establishing a multidisciplinary team that is efficient, knowledgeable, service oriented, and shares responsibility for attaining the goals of the clinic.
- Leads frequent team meetings for the operational, administrative, and clinical functions of ophthalmic and administrative staff.
- Oversees department training, reviews of performance measures, and monitors staff resources proportional to activity and patient care.
- Conducts annual and interim (90-day) performance evaluations for assigned clinic staff.
- Identifies education needs for clinical/administrative staff and develops effective educational strategies when necessary.
- Supports the onboarding process and training of newly hired practice/clinic managers including mentoring, training on software applications such as paychecks, etc. collaborate with managers on training of new staff through shadowing program to emulate best practice model.
- Provides operational support to Executive Director of Operations with regards to new projects and initiatives for the clinic management team.
- Ensures that newly hired clinic staff receive a complete orientation to work area with regular feedback sessions during first three months of employment.
- Works with the Department of Human Resources regarding training and supervision of clinic staff; providing appropriate and timely feedback on problems/issues.
- Promotes the company?s philosophy and mission by presenting a positive image to patients/families, physicians and community.
- Effectively coordinates responses to patient complaints with the assigned office managers and physicians within established time frames.
- Functions as liaison with other departments, offices, and divisions regarding clerical clinic functions as needed.
- Assures compliance with billing and financial controls in the assigned practices, reporting all issues as they occur.
- Provides guidance and support for other clinical departments relating to fellowship program including planning and execution.
- Collaborates with leadership on EHR initiatives including templates, portal, mips, and other projects as required.
- Maintains office staffing in accordance within approved operating budget.
- Responsible for maintaining all clinic supplies and equipment maintenance.
- Examines clinic processes, patient flow, and staffing levels to optimize clinic operations.
- Communicates well and is comfortable functioning as part of a multi-disciplinary team.
- Formulates and maintains effective working relationships with peers and management and functions as an effective team member.
- Ensures integrity and availability of patient information; maintains patient confidentiality in accordance with Hospital and department policies.
- Respects and protects the patients? rights to confidentiality and privacy and discloses information only for professional purposes which are in the patients? best interest with full consideration of their legal rights.
- Performs other related duties incidental to the work described herein.
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