Job description

ACT team delivers all services according to a recovery-based philosophy of care, where the team promotes self-determination, respects the beneficiary as expert in his or her own right, and engages peers in the process of promoting hope that the beneficiary can recover from mental illness and regain meaningful roles and relationships in the community.
Service Type and Program Requirements
A fundamental feature of ACT is that services are taken to the beneficiary in his or her natural environment, rather than having the beneficiary come into an office or clinic setting to receives.

• ACT teams shall provide the majority of services to beneficiaries in the community. On average, 75% of face-to-face contacts shall be provided in the community.
• Hours of Operation: ACT Teams are available to beneficiaries 24 hours a day, 7 days a week, 365 a year. ACT Teams should have an office open 12 hours per day, Monday through Friday, for walk-ins and calls. Planned services shall be available seven days per week.
• Delivery of Planned Services: Typically, only one to three team members may be needed to cover the extended afternoon and early evening hours. Team members shall flex their hours appropriate to each beneficiary’s needs at that time.
• Services are expected to be provided over the weekend and holiday, including medication monitoring, rehabilitation services, and all other applicable ACT Team services.
• Crisis Response: ACT team members shall provide “first responder” crisis response 24/7/365 to beneficiaries experiencing a crisis.
• Daily Team Meetings: The daily team meeting is the central hub of communication for ACT team staff, sharing recent assessment information and planning for the day’s activities. Attendance by all staff members is mandatory.

Staff Qualifications and Role
ACT Team services shall be provided by a team of individuals who have strong clinical skills, professional qualifications, experience, and competency to provide a full breadth of biopsychosocial rehabilitation services. While all staff should have some level of competency across disciplines, areas of staff expertise and specialization should be emphasized to fully benefit ACT service beneficiaries. Team members strive to offer evidence-based practices, which are clinical and rehabilitation services that have been demonstrated to be effective for adults with severe and persistent mental illness. Teams must have staff that is designated to provide housing/tenancy supports to individuals living independently in the community.

Additional Staff: The ACT Team shall be staffed with:

• One full-time office-based program administrative assistant position.
• Assigned to solely work with the ACT Team

A Program Assistant is responsible for:
A. Organizing, coordinating, and monitoring all non-clinical operations of the ACT Team, including:
1. Managing medical records;
2. Operating and coordinating the management information system;
3. Maintaining accounting and budget records for beneficiary and program expenditures; and
B. Entering and tracking team performance and beneficiary outcome data, as well as running reports on such data.
C. Providing support to the team by receiving calls and responding to office walk-ins, triaging and coordinating communication between the team and individuals; and
D. Actively participating in the daily team meeting, assisting with organizational recordkeeping and scheduling activities.

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