Job description

Chandler Industries, a successful precision machining company, is looking for an experienced Program Manager to join our team at our brand-new facility in Wyoming, MN!

The Program Manager is responsible for providing exceptional customer service, in addition to working closely with Programming, Quality Assurance, Business Development, and Operations, as a customer liaison, to lead and manage customer projects and accounts. Ensures the success of new product introduction (NPI) to, and through, program maturity. Also responsible for the buying, planning, shipping & receiving and general administrative support to the division.

Job Duties and Responsibilities:

Program Management/Customer Service

• Act as the principal point of contact with the customer, with responsibility for assuring customer satisfaction in terms of product quality, delivery, and other related matters via interaction with relevant internal functional areas.
• Report program/project status to management team to ensure appropriate teamwork and adequate resources are applied to projects. Champion the resolution of customer issues and coordinate efforts among all management as necessary to ensure corrective action.
• Ensure effective communication and teamwork among all functional departments and team members contributing to the program/project.
• Collaborate with site management and business development team to provide customer demand information, through historical sales analysis and forecasting.
• May lead the safety team or participate on safety committee.
• Provides insight to improve internal business processes.
• Obtain and evaluate all relevant information to manage contract review, purchase contract entry, order acknowledgement, order change management, expediting, managing customer safety stock, using customer input / information for demand and order management, responding to RFQ’s, completing customer surveys, researching, and issuing customer RMA’s, credits and responding to customer complaints.
• Ensure customer inquiries and complaints are responded to in satisfactory and timely manner.
• May be involved in customer visits. Interacts with the various intercompany departments to ensure prompt resolution of problems and to coordinate efforts, as necessary.
• Coordinate customer quote requests with Estimating and Business Development team. Maintain pricing and product data. Verify pricing and terms of contracts with customers and suppliers.
• Interact with quality to evaluate and initiate customer RMA’s. Negotiate customer return shipments for exchange.
• Maintain and manage the customer order file system on company shared drive.
• Ensure timely distribution of customer scorecards to key stakeholders.
• Update, generate and distribute various customer and internal reports as requested.
• Participates in Lean initiatives eliminating wastes including overproduction, defects, transportation, waiting, inventory, excess motion, and over-processing.

Planning and Buying

• Using Enterprise Resource Planning System reviews daily production schedules and commitments. Schedules and expedites the release of work documents and the movement of material.
• Works in cooperation with leads, supervisors, and other support staff to meet daily production requirements to maintain and expedite production schedules through the timely delivery of Job Travelers.
• Generates production schedule and material shortage reports to enable production leads, supervisors, and other support staff to anticipate future constraints and effectively manage daily production efforts.
• Create job tickets and interact with production floor to release and schedule job priorities.
• Create, place, and follow up on purchase orders with vendors for outside services and material.
• Interact with vendors to ensure pricing and lead times are accurate and being met.
• Monitors inventory levels to ensure required service levels are sustained.

Shipping & Receiving

• Champion shipping/receiving activities.
• Verify that correct inbound and outbound shipment contents and quantities are accurate. matches packing slip or Job Traveler. Document discrepancies per procedures. Inspect shipments for damage. Report damage or discrepancies to appropriate staff.
• Following verification of inbound shipment perform authorization by receiving product per procedure.
• Label and package outbound shipments per internal and external customer specification.
• Accurately enter inbound and outbound shipping and tracking data into the Enterprise System.
• Copy and file paperwork.
• Responsible for maintaining adequate storage and protection of finished goods. Rotate stock as required using FIFO procedure. Maintain and verify accuracy of inventory including performing cycle counts.
• Coordinate external freight carriers as required.

Administrative

• Manage the document control and training management process.
• Sort, and route incoming mail.
• Maintain and file various reports and records as requested.
• Assist in planning company events (i.e., meeting logistics, order food, beverages, etc.).
• Maintain and update filing.
• Assist with special projects and additional responsibilities as assigned.
• Maintains an organized, clean, and safe environment and maintains 5 “S” standards. Complies with safety rules including PPE and OSHA standards.

Required Skills and Experience:

• Bachelor’s degree or equivalent education and experience.
• Minimum 3 years of experience in a related role in the manufacturing industry.
• Strong interpersonal skills and demonstrated ability to work effectively within the organization and with external customers.
• Considerable tact and human relations skills in interacting with all levels of management and staff.
• Ability to multi-task, identify and evaluate complex, ambiguous business problems or technical issues and provide well thought out solutions.
• Demonstrated organizational and project management skills.
• Attention to detail and thoroughness in completing work tasks.
• Analytical skills and problem-solving skills.
• Demonstrated planning, organizing and time management skills.
• Proficient reading, writing, oral communication, and comprehension in English language.
• Must be able to work in a fast-paced, changing environment.
• Professional appearance and positive attitude.
• Dependable.
• Ability to work independently and a self-starter.
• Understands basic arithmetic.
• Proficiency in MS Office, Word, Outlook, Excel, and PowerPoint.
• Knowledge of and experience with Lean business processes
• This position may require use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All employees must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee.

Additional Skills and Experience (Preferred or Helpful):

• Demonstrated proficiency with an Enterprise Resource Planning System. JobBOSS2 or E2 would be a plus.
• Knowledge of shipping methods, carriers including international and domestic.
• Knowledge of packing techniques and materials.

Chandler Industries offers an outstanding work environment, competitive wages, tuition reimbursement program, 401(k) with match and a comprehensive benefits package!

Pre-Employment drug screen and background required.

Chandler Industries is an Equal Opportunity Employer: Minorities, Women, Veterans, and Disabilities.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

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