We are actively seeking a Project Manager, ServiceNow. This is a remote role that can be based anywhere in the US.

The Global Managed Services Operations team is seeking a Project Manager in the US. The ideal candidate places a high value on relationship building and serves our internal customers by understanding the business strategy, ensuring strategic alignment between the defined project portfolio and strategy, managing risks, and providing accurate project and portfolio status updates. The Project Manager utilizes strong technical project management discipline to deliver value to the team by identifying required tasks, following up with other stakeholders, leading project status meetings, and contributing to solution designs to achieve project milestones. The Project Manager also continuously strives to improve the efficiency and effectiveness of defined project and portfolio methodology.

Essential Duties and Responsibilities

• Ensure all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop a master project plan to track status of all active projects
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage relationship with the business, IT, and other internal stakeholders
• Perform risk management to minimize project risks
• Create and maintain comprehensive project documentation

Experience

• Experience with IT Service Management process creation and management skills
• ITIL Certification a plus
• Minimum of 8 years as a Project Manager
• Minimum of 18+ months experience managing ServiceNow implementations and platform projects
• Experience integrating ServiceNow with other Service Management systems is a plus

Skills

• Proficient at building relationships and gaining influence with peers, leadership, and internal teams
• Strong personal ‘soft’ skills such as empathy, listening, and communicating in different methods to establish relationships with internal clients and global teams
• Excellent written and verbal communication skills
• Skilled in developing plans to address pronounced risk / weakness and recommendations for process improvements and implementation on a global and regional level
• Skilled in developing and maintaining standard business processes and workflows for communication across global and dispersed teams
• Must have a strong technical aptitude or background that would allow for understanding diverse and complex projects and business operations
• Enable a culture of continuous improvement, including actively championing root cause analysis and trending
• Lead by example, be approachable and demonstrate a “can-do” attitude to develop a culture of team work to drive the achievement and exceeding of targets
• Strong analytical skills with the ability to detect patterns and analyze disparate data.
• Ability to creatively solve problems with limited resources and input.

Education

• BS/BA degree preferred or equivalent experience, preferably in the fields of computer science, IT, or engineering

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.
Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. Compensation is based on role, location, and level of applicable experience.

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

• Company

• We dream big and innovate boldly.

• Colleagues

• We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients

• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community

• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 1,800 team members in 23 countries
• USand international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/