Job description

Medline Industries has an immediate opening for a Quality Tech supporting our Renewal product division based in Redmond, OR. This position will work on onsite Monday-Friday. The Quality Tech is accountable for customer complaint investigations and outcomes. In addition, the Quality Tech will coordinate servicing, issues replacements or credits to customer.

MAJOR RESPONSIBILITIES:

• Run trending reports of complaints and initiate corrective action requests.
• Update complaints in the SAP Complaint System. Ensure complaint are logged accurately and closed.
• Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques. Based on these investigations, suggests product improvements.
• Write complaint investigation summary letters to the individuals that reported the issues.
• Issue credits, coordinate servicing, replacement orders, and/or RGA’s as required for complaint resolution.
• Follow up with sales force on outstanding issues following the time frames established in written procedures.
• Coordinate and track rework/stock checks of product as required in response to complaints.
• Maintain compliance with QST and ISO regulations and Medline policies and procedures.

Qualifications

Education

• High School Diploma or equivalent.

Knowledge / Skills / Abilities

• Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
• Experience with Microsoft Office Suite.

PREFERRED JOB REQUIREMENTS

• At least 1 year of experience in Quality Assurance and Quality Control in a FDA regulated industry.
• Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
• Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
• Experience with Microsoft Office Suite
• FDA regulated industry experience.

Job Type: Full-time

Pay: From $21.25 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Redmond, OR: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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