Heller Ford in El Paso, IL. The largest Ford Dealer in Illinois (YTD) is hiring for a new Quick Lane Manager to handle the busy day-to-day service maintenance needs for our customers. This position manages the day-to-day Quick Lane Operations and Quick Lane technicians & advisors to ensure services requested by the customer are met to our performance standards. The Quick Lane Manager is responsible for assigning and supervising work with the objective of maximizing quality, productivity and profit, and for maintaining a customer experience that promotes a high level of customer satisfaction and loyalty.

Responsibilities:

• Provide timely technical on-the-job training to technicians new to the job or

those requiring additional assistance.

• Train quick lane technicians to perform multi-point inspections.

• Maintain a skill summary of the technical staff and make recommendations to service

management regarding technical needs.

• Schedule, assign, and supervise work with the objective of maximizing the balance of

quality, productivity, and profit.

• Demonstrate high level of product, technical knowledge and practical experience.

• Meet regularly with team leaders, including the Fixed Ops Director to report on shop

production and review pending administrative matters.

• Keep shop equipment in safe operating condition. Stay informed about new equipment

available in the marketplace, and be able to make objective recommendations regarding

the purchase of such equipment.

• Coordinate the maintenance of shop "cleanliness" in accordance with company standards

and management directives.

• Understand, keep informed of, and comply with federal, state and local regulations that

affect service operations, such as hazardous waste disposal and OSHA right-to-know.

• Ensure service employees are following established safety protocols; ensure shop

equipment in proper working condition; immediate reporting of safety incidents.

• Meet customer service standards by achieving quality customer service

information “CSI” scores.

• Safeguard dealership assets and customer data.

• Maintain professional personal appearance.

• Complete required training assigned through the company training portal.

• Adhere to consistent and reliable work schedule.

• Demonstrate ethical business practices

• Effectively perform duties and responsibilities in a safe manner.

• Other duties as assigned

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance
• 5 day work week