Job description
Ensures interaction with member constitutes a compelling customer experience through welcoming, registering, and assisting members.
Essential Functions:
- Welcomes members.
- Assists members by providing general information, or referring to appropriate staff, as necessary.
- Registers members to include: verifying eligibility; updating demographic information; identifying FYIs and special features; coordinating appropriate assistance, and creating new accounts, as needed.
- Initiates the completion of paperwork relating to member's visit. Processes paperwork as appropriate.
- Receives funds from members, completes receipts, and properly posts transactions.
- Retrieves, reconciles, and deposits change fund.
- Schedules appointments at the request of members and providers in accordance with established protocol. Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necessary.
- Receives and screens telephone calls, if necessary, takes messages or forwards calls, as appropriate.
- Returns appropriate calls to members and staff as directed by provider or nursing staff.
- Orders and maintains supplies for the reception area.
- Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff.
- Performs other related duties, as appropriate.
Monday - Friday, every other weekend; Alternating holidays.
Basic Qualifications:
Experience
- One (1) year of customer service experience in an office setting required.
Education
- High School Diploma or equivalent.
License, Certification, Registration
- N/A
Additional Requirements:
Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment.
Proficiency in the use of applicable computer software.
Preferred Qualifications:
- One (1) year of reception experience in a healthcare setting preferred.
Current BLS certification preferred.
Knowledge of medical terminology preferred.
PrimaryLocation : Virginia,McLean,Tyson's Corner Medical Center
HoursPerWeek : 32
Shift : Night
Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun
WorkingHoursStart : 12:00 AM
WorkingHoursEnd : 08:30 AM
Job Schedule : Part-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : M40|OPEIU|Local 2
Job Level : Individual Contributor
Job Category : Clinical Support
Department : Tysons Corner Medical Center - Observation Unit - 1808
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.