Job description
Discover Trend
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit
www.trendmicro.com
Discover You
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.
Discover your next exciting career opportunity….
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.
Discover your next exciting career opportunity….
Are you passionate about working for one of the global leaders in enterprise data & cyber security solutions?... Our growing sales team help make the world safe for businesses to exchange digital information. We are looking for highly motivated and driven individuals to develop and drive sales within our small and midsized customer organisations, across many industries in Europe.
When you join Trend, you become part of a rare global and diverse family, working towards securing today’s connected world. Our history of nearly 30 years is marked by an entrepreneurial spirit and vision that ensure our products are always on the cutting edge in the very competitive software security field.
We are looking for a dynamic, customer focused and motivated individual to take on the exciting opportunity to manage our existing Customer Base! The SMB Renewals team have a primary focus on Customer and Partner health, ensuring our customers are gaining maximum outcomes from our solutions and therefore continue to renew on time, and increase customer value.
We encourage growth and development and will work with you to help you gain a successful sales career within Trend Micro. Join our energetic & diverse sales team today.
You Will:
- Manage our installed customer base, engaging with our customers across their product lifecycle ensuring they are deploying & getting maximum value from their Trend Micro solutions.
- Manager escalation through collaboration with various functions (support, sales etc.) for our Enterprise customers
- Identify any potential customer with a churn risk and collaborate with the relevant internal teams to remediate and ensure a successful renewal.
- Drive retention rates & growth, achieving renewal revenue targets on a quarterly/yearly basis.
- Collaborate closely with account managers, sharing with them updates on the customer and engaging them when Customer has additional projects ongoing.
- Proactively engage with Channel partners working closely with them to close renewal business.
- Build strong relationships and complete regular account reviews with our Distribution and Channel partners ensuring there is a collaborative approach to managing our customer base.
- Issue Renewal quotations in a timely manner ensuring the customer has correct pricing in advance of their renewal due date.
- Generate quarterly reports providing general customers insights, revenue achievements and other observations for the SMB Customer base.
- Achieve renewal numbers & forecast with accuracy
You Are:
- Empathetic combined with a positive attitude with a desire to help our customers reach their goals
- Tenacious with a desire to succeed
- An extraordinary teammate with the capability to work within our high-energy sales team environment and have a desire to work in collaboration within the team for broader success.
- Experienced in sales, ideally with a channel environment in the software or technology industries
- Well organized, with effective time management skills
- Comfortable building customer relationships at different levels
- Able to work across volume customer programmes
- Open to change and process driven
You Have:
- Strong communication and negotiation skills and can confidently take ownership of your territory.
- You can effectively manage your time and successfully manage your pipeline as well as accurately forecast revenue using our CRM tools.
- Positive and professional communication skills as well as excellent presentation skills
- An ability to identify a lead and upsell
- A college/university degree or have the equivalent work experience
- An ongoing desire to learn
- Previous experience in the renewal and retention space and an ability to define a renewals strategy
- Fluent French and English
Why Trend Micro?
Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.
Trend Micro is a progressive employer with a very special and unique culture. Here at Trend Micro you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. We expect leadership, not management. With Trend Micro, you drive your own development. We encourage thought leadership and advocate internal opportunity. Trend is like nowhere else. We embrace all of our differences and are motivated by challenge. We’re not just all about the money. You are recognised for your passion to succeed, and can be the best part of yourself here……
www.trendmicro.com
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.
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