Job description

Join our CP360 Family, today!

Who We Are:

We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago. We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand.

At ContactPoint 360, we trust and empower our team when it comes to providing best-in-class interactions. Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360: https://youtu.be/u3MiunLjyuA

Who You Are:

We are looking for a Reporting Analyst to collect, analyze, and compile information for our company to make informed business decisions. In this role, you will work with other data professionals and communicate with upper management to coordinate data implementation projects. To succeed in this role, you also need excellent analytical and research skills and relevant industry experience managing information and data.

Responsibilities:

• Research and identify clients and coworkers to develop project goals
• Analyze user data needs and determine needs resolved through an automated repeatable process
• Review system capabilities, workflow, and scheduling limitations to identify if requested programs are possible in the current system
• Prepare transparent standard reports and analyses to support business needs
• Handle small projects, present results, and meet deadlines by collaborating on multiple projects
• Document business requirements to depict user needs with complimentary technical requirements
• Develop and enhance spreadsheets and databases’ functionality like usage of forms, templates, and logic functions
• Handle information processed confidentiality and proprietary nature of database
• Develop cross-group and cross-functional reports covering client needs
• Offer compliance, escalations, operational and supplier audits, data analytics, and complex activity administration daily
• Decompose high-level business needs into functional needs by understanding problems and determining data needs
• Extract, filter, and aggregate data through logical queries and basic programming
• Develop and create data layouts like tables, charts, graphs, heat maps, and process flow diagrams

Requirements:

• Bachelor's degree or higher in business, information management, finance, or a related field
• Experience with information management
• Analytical and research skills
• Experience with big data tools and relevant computer software
• Knowledge of effective business practices and systems

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Follow us on:
LinkedIn: ContactPoint 360
Facebook: ContactPoint 360
Instagram: ContactPoint 360
Twitter: ContactPoint 360

Job Type: Full-time

Salary: $15.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Pharr, TX 78577: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Research: 1 year (Preferred)

Work Location: In person

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