stayAPT Suites is a NEW Apartment-Style Hotel brand that is redefining the long-term lodging category. In order to accomplish this historic initiative, stayAPT Suites seeks a Reservation Agent to report to the VP Franchise Operations & Training.

Perks

Monday - Friday work week. Daytime Hours. Insurance after 60 days, 401K after 90 days. Breakroom with bottled water, soda, coffee, snacks free to staff. We are a Hotel start up, this position can grow into many other options.

Company Background

stayAPT Suites is a NEW Apartment-Style Hotel brand that is redefining the long-term lodging category. The Company is embarking on an ambitious hotel brand launch and expansion effort with plans to grow an existing portfolio of 30 hotels (owned & franchised) into an over 300 location chain across the US over the next 5-7 years. In order to accomplish this historic initiative, stayAPT Suites seeks a Reservation Agent to report to the VP Franchise Operations & Training.

Position Summary

The Reservation Agent will support the open hotels during hours of operation booking reservations for our most valuable guests, through our PMS solution Chorum. The position will require exceptional phone skills, sales mindset, guest service skills and computer and typing are required. All calls that come through should result in a booked reservation and guests being 100% satisfied. This position will closely partner with the VP of Franchise Operations & Training, learning the role and understanding the business model. The Candidate will be willing to go above and beyond their duties and is excited about the opportunity for growth and expansion.

Role and Responsibilities

• Revenue Management
• Strong sales skillset to ensure all calls result in booked reservations.
• Accurate computer and typing
• skills will be needed to quickly book guests and ensure confirmations are accurate and quickly distributed.
• May need to interact with guests and problem solve.
• Perform other duties as assigned.

Job Qualifications

• Strong sales skillset for closing the reservation sale.
• Experience in the hospitality or lodging industry is preferred.
• Revenue management background a plus.
• Exceptional Guest Service skillset and problem resolution is needed.
• Team player with the ability to manage and work independently.
• Ability to manage a multitude or priorities in a fast-paced environment.
• Keene attention to detail.
• Strong verbal & written communication skills.
• Proficiency with Microsoft Office Suites (Word, Excel, PowerPoint, and Outlook)
• Must be flexible to manage multiple parallel tasks, where priorities and deadlines shift frequently.
• Experience working within a “growth environment” for a firm going through heavy expansion would be a plus.

Education Requirements

Associates Degree OR Relevant Hotel Operations Experience (Hotel experience is the preference)