The role is office based. Reports to The Client Services Manager, the Clinical Director and Operations Director, liaises with Client Supervisors, HR and Recruitment Department.

Practice management:

Assessment and facilitation of new and existing carers and clients regarding:

1. Roster Co-ordination Responsibilities

• Accepting, allocating and processing client referrals both private and HSE.

• Accepting and processing changes and amendments to existing rosters.

• Assigning care workers to clients alongside the community liaison officers.

• Ensuring all working patterns meet the needs of the company, clients and carers.

• Ensuring adequate cover is available for sickness, absenteeism or holidays.

• Liaising with customers and care workers to ensure an efficient service provision.

• Ensuring care worker rota’s are completed and distributed on a monthly basis to all appropriate parties.

• Any other duties as deemed necessary by the business.

2. Employee resources

• Work with the HR department to pre-empt recruitment needs.

• Keeping accurate records on the system and working with the office team to ensure all data is up to date and relevant.

• Liaise with HR and the other client supervisors and confirm or decline carer’s holiday requests as appropriate.

• Assisting HR, the Client Services Manager and supervisors with carer interviews and appraisals.

3. System Administration

• Working with other members of the administration team to ensure high quality service provision.

• Maintain accurate client database records.

4. Roster Administration support

• Preparation of reports as required.

• Updating required HSE KPI reports as required

• Ensure prompt responses to each CHO within allocated timelines from acceptance or refusal of care packages.

• Follow up with quotations for HSE packages