Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2021, Eurofins generated total revenues of EUR € 6.8 billion, and has been among the best performing stocks in Europe over the past 20 years.

We are a dynamic and fast-growing analytical services company supplying clients in both the public and private sector. As we grow we have exciting opportunities for talented, enthusiastic people who are keen to be rewarded for their hard work and dedication.

We are currently growing our sales team and recruiting for an enthusiastic, customer focused person to provide inside sales support to our Sales Team.

The Sales Support Specialist role will support the development of existing and prospective customers to ensure that the department is able to meet its growth targets. The role will work to find new sales opportunities within an assigned customer list and ensure that the commercial needs of these customers are met. In addition, this role will build relationships with the customers and manage and maintain accounts from initial order through job completion

Responsibilities:

• Be point of contact for client enquiries and source new sales opportunities with allocated accounts through inbound lead follow-up and cold calls and emails.
• Keep abreast of allocated accounts by understand their needs and requirements. Establish a trustful relation with allocated accounts and ensure that appropriate processes are in place to check the client sentiment toward the services provided.
• Ensure the sales cycle from request to quotation/RFI is followed and closed out OTIF (on time and in full). Ensure that CRM is kept up to date.
• Management of contracts and SLA’s for allocated accounts.
• Route opportunities for Key accounts (KA) and Strategic Accounts (SA) to the appropriate BD executive for further development and closure.
• Responsible for distributing communication to all clients on behalf of the sales team, including but not limited to, e-blasts, customer surveys and organisational changes.
• Continuous improvement – identification of opportunities for improvement of the sales process quality and service, formulation and implementation of action plans for continuous improvement with management.

It is feasible to work remotely but there is a requirement to be on site in either Dungarvan / Cork at least once a week and it would be more during the training period .

• A third level qualification in Food Business or Science qualification or min 5 years’ experience in relevant sales position.

Who we are looking for:

• Passionate about sales quality and customer service.
• Excellent communicator both written and verbal and comfortable working in a fast paced environment.
• Ability to understand client’s requirements and to be able to devise and articulate the most appropriate solutions.
• Have an understanding of costing and pricing strategies in order to prepare and update quotations and project specifications for customers.
• Highly Proficient in all Microsoft Packages