Job Details

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

· Competitive Starting Pay

· Paid Training

· Global Advancement Opportunities

· Company Vehicle (as applicable)

· Referral Bonuses

· Comprehensive Benefits

· Medical/Dental/Vision insurance

· Health Savings Account (HSA)

· Life Insurance

· 401(k) savings plan with company match

· Short-Term and Long-Term Disability

· Employee Assistance Program

· Wellness Program

· And more!

What you will do

The qualified candidate will be integral in the continued success and growth of the district's service department possess high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Must have attention to detail and excellent communication skills are required. Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for technical service support and life safety systems inspections. Candidate will own the process on service tickets from Scheduling to billing invoices. Maintain a Scheduled log preferably 1-2mo out. Communicate with local Fire Marshal/AHJ and Water districts for reporting and submission of technician findings. Other pertinent duties related to the position and proving backup to fellow admins.

How you will do it

• Contact customer to communicate status changes and confirmed scheduled dates.
• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
• Problem solving conflicts around technician certification, city locale and scheduled dates to perform intended work adequately and accurately.
• Utilize company-based software for all scheduling and confirmation of calls, reschedules and tentative cancellations/Terminations.
• Working with sales staff frequently on changing contracts, service options and respective schedules that are out of sequence.
• Validate and perform invoicing transactions for service calls in Oracle based computer systems daily.

What we look for

Required

• Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or held religious belief precluding, he/she from receiving the vaccine.
• High School diploma or equivalent certification required.
• 2 years administrative experience
• Experience in Fire Life Safety or other major industries a plus
• Strong PC literacy, proficiency in Microsoft Outlook, Word, Excel, or PowerPoint
• Excellent verbal and written communication skills
• A strong work ethic and ability to communicate effectively with upper management.
• Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.
• Customer service mindset and high interpersonal savvy and approachable
• Consistent, pleasant, and professional demeanor toward all levels of Internal and External Customers
• Ability to complete assigned tasks with a minimum of guidance and oversight.
• Ability to prioritize multiple tasks and adapt to changes as they arise.
• Must be able to pass a pre-employment background and drug-screening.
• Flexible work schedule

Preferred

• 2 yrs. Scheduling experience

Terms and Conditions of such benefits programs are subject to change at any time at the sole discretion of the Company.