This position will serve as a Systems Administrator V – Server Administrator reporting to the Server Operations Manager within the IT Operational Support Division of DFPS Information Technology Services. The position assists with processing requests for server, storage, printing solutions, and investigates, develops, and implements solutions for agency requirements. This position is responsible for physical and/or virtual server deployment and troubleshooting. This includes all aspects of BIOS and firmware configurations, hard drive / drive array allocations, Operating System installs (configuration, patching, and hardening), role/feature installation/configurations, shares and/or print queue configurations as well as configuring backups and automated maintenance tasks. Responsibilities include racking and stacking of physical servers along with coordination with other Server and Network team members for full integration into the infrastructure. These tasks can also require a significant amount of research to develop specification to meet technical requirements for solutioning. The Server Administrator will assist with the forensic migration of data from to and between servers and file shares including the administration of the agency’s Microsoft OneDrive service. Requirements for this position include coordination with DIR vendors and procurement to obtain from bare metal servers through to fully managed DIR provisioned solutions. This position will use advanced technical skills to supply scripted automated solutions for simple and complex functionality in the way of deliverables related to the daily operations/maintenance, design, and implementation of applications with a wide range of client and agency specific functionality.

This position will work under minimal direction with considerable latitude for the use of initiative and independent judgment. This position often works outside normal business hours, nights, and weekends for server security patching and various project-based work. Although this position can work remotely to complete daily administration and configuration tasks, weekly onsite maintenance tasks, onsite emergency troubleshooting, and onsite problem resolution will be required.

This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704

Essential Job Functions:

Deploys and configures all on-prem physical and virtual servers

Maintains all related installation and configuration parameters, develops and maintains procedures, processes, and documentation as related to, and as needed.

Creates support documentation for field support organization as well as develop new SOP documentation for new Server Team IT solutions and processes

Recommends research of hardware and software that may prove beneficial to the agency’s mission

Keeps informed of the latest advancements in IT to ensure the smooth transition of the agency’s information technology and business requirements

Print Queue installation and/or configuration and troubleshooting

Printing/Scanning Multifunctional Device configuration and troubleshooting

Advanced analysis of server logs in addition to logs created through self-developed automated maintenance procedures

Back-up solution administration, configuration, and client troubleshooting

Faxing solution installation, configuration, troubleshooting and maintenance. Fax Gateway installation, configuration, and troubleshooting

File migrations – Advanced and Forensically sound migration of data between file shares or servers. Also, migration of data between servers and Microsoft Azure OneDrive

Configures and maintains the agency’s Microsoft Key Management Service for volume activation and license requirements for all agency desktops, laptops, and servers that run a Microsoft OS

Site Moves – Coordinates Server Team tasks and duties for agency site moves [New office location opening, site movement to a different physical address, or office location closure] which includes; Microsoft Active Directory site OU creation or removal, Facility Table update add or removal, login script table changes, DDL creation, Print Server deployment or reconfiguration, Printing MDF reconfigurations, file share creation, modifications, or data migration

Server security patching through use of agency WSUS

Implementation, configuration, management, and troubleshooting of Microsoft OneDrive for business

Provides Tier-3 support to other IT groups and desktop services support organization for all server, backup, faxing, and printing related issues

Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned to maintain operations

Knowledge Skills Abilities:

Microsoft Server System Administration

Skill in developing technical documentation

Skill in providing customer service

Ability to simultaneously coordinate and prioritize multiple tasks

Ability to communicate technical information to individuals with various levels of technical knowledge

Skills in using Windows PowerShell and command line scripting to perform complex tasks is a plus

Knowledge of enterprise faxing solutions is a plus

Registration or Licensure Requirements:

Initial Selection Criteria:
Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, or management information systems is generally preferred. Education and experience may be substituted for one another
1 year experience in server or client hardware and software support
1 year experience in data collection and analysis

Additional Information:

Additional consideration will be given for professional certifications.

Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include 25B, 255A, 255S, IT, 182X, 682X, 782X, 275, 26, 030, C4|10, C4|11, ISM, 0171, 8846, 8858, 3D0X4. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

MOS Code:
25B, 255A, 255S, IT, 182X, 682X, 782X, 275, 26, 030, C4|10, C4|11, ISM, 0171, 8846, 8858, 3D0X4

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.