Job description

Overview:We are seeking an experienced Site Manager who will be responsible for overseeing and monitoring the site’s performance in partnership with the Country Manager and Business Line Leaders. They will be responsible for building, motivating, and developing teams to ensure business sustainability; examining the overall performance of the business and ensure the teams have all the facilities and local support to deliver great customer service experiences.

The role will operate within the Operations unit under the Country Manager and be based in Indianapolis ON-SITE.

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Driving exceptional outcomes with purpose-built solutions.*

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
Responsibilities:

• Ensure alignment and collaboration between Operations and Business Enablement leaders.
• Plan and prioritize staffing, organizational, and client requirements.
• Manage headcount numbers and work with the Global Managers to update the quotas/targets and sizing of teams.
• Attend regular operational and business review meetings.
• When needed, serve as part of the escalation path for operational issues.
• Analyze reports and create action items to achieve operational and strategic objectives.
• Participate in the review processes and workflow to diagnose areas for improvement, being accountable for a wider perspective of metrics achievement including site budget and financial targets.
• Create, implement, and maintain business processes, proactively proposing improvement plans where gaps are noticed, at the operational and business level.
• Performance management and people development including defining culture and engagement actions and overseeing onboarding and training processes at the site level.

Qualifications:

• Bachelor’s degree or equivalent work experience required. MBA is desirable.
• 10+ years in management experience including 3+ years being a leader within a global operation, working in a multicultural environment, and leading a team of +400 people.
• Strong organizational, planning, leadership, and management skills alongside excellent soft skills, including conflict resolution, influence, and negotiation.
• Critical thinker able to make decisions based on data and numerical analysis and work under pressure in a highly targeted environment.
• Background within an IT Support organization highly desirable.
• Customer-focused leadership with excellent skills in inspiring change and developing people.
• General knowledge of social, political, economics, finance, labor laws and regulations.
• Previous success motivating and engaging teams to deliver high customer satisfaction within defined cost budgets – performance management, staffing, management proficiency, coordination, coaching, and recognition.
• Previous experience of managing operations business, process improvement, decision making, strategic planning, and quality management.
• Proven experience and ability to build, develop, and manage strong client relationships.
• Professional fluency in English is essential, both written and spoken.

Job Type: Full-time

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