Job description

Boba Tea Company Store Manager Job Description

Title: BTC Store Manager

Reports to: Corporate Office

Summary of Position

Location: Tucson, Arizona

Oversee and execute the planning, organizing, training, and leadership necessary to achieve our brand promise of drink qualitea, customer satisfaction, and customer service. Reports directly to the BTC Corporate Office and conducts actions necessary to the daily success of the Store Location while providing professional development to their team and striving for excellence in all Operational goals. Duties & Responsibilities:

• Direct and coordinate activities of multiple BTC store locations concerned with the production, pricing, sales, and/or distribution of BTC drink products.

• Manage staff, reviewing and approving work schedules and assigning specific duties.
• Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and training improvement.

• Implementing and enforcing BTC policies, goals, objectives, and procedures; conferencing with BTC Corporate Office staff as necessary.

• Determine staffing requirements and interview, hire and train new employees, or oversee those personnel processes.

• Monitor store location to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
• Oversee activities directly related to our drink-making process and providing excellent services.
• Direct and coordinate BTC's financial and budget activities to fund operations, maximize investments and increase efficiency.
• Determine goods and services to be sold based on forecasts of customer demand.
• Manage the movement of inventory into and out of production from warehouse to store locations.

• Oversee sales floor work such as; greeting and assisting customers, stocking shelves, and receiving inventory.

• Implement brand and marketing strategies including advertising campaigns and sales promotions.

• Completely understands and enforces all BTC’s policies, procedures, standards, specifications, guidelines, and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all drinks are consistently prepared and served according to the BTC’s recipes, calibration, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with BTC’s policies and procedures.

• Make employment and termination decisions consistent with the District Manager’s guidelines for approval or review.

• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop and train your staff in all areas of managerial and professional development.
• Prepare and ensure all required paperwork, including forms, reports, and schedules are organized and submitted in a timely manner.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following BTC’s preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition. Ensure deliveries are performed in accordance with BTC’s receiving policies and procedures.
• Oversee and ensure that BTC policies on employee performance appraisals are followed and completed in a timely manner.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met. Ensures the store locations are following SAVES criteria.
• Be knowledgeable of BTC policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the BTC’s employees and guests.

• Provide advice and suggestions to District Manager as needed.

Qualifications:

• Be 21 years of age.
• Be able to communicate and understand the predominant language(s) of BTC’s trading area.
• Have knowledge of service and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.

• Must have the stamina to work 40 to 50 hours per week.

Job Type: Full-time

Pay: From $20.50 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• No experience needed
• Under 1 year

Restaurant type:

• Café

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
All employees are provided with PPE and sanitation supplies. Customer-facing surfaces are frequently sanitized and shields are in place.

Ability to commute/relocate:

• Tucson, AZ 85705: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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