Job description
Sunglass Hut - Advisor - Asset Protection
Date: May 3, 2023
Location: Reno, NV, US, 89502
Requisition ID: 802329
Position:Full-Time
Position:Full-Time
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.
GENERAL FUNCTION
The Asset Protection Advisor supports Asset Protection and Operational Programs which safeguard the assets of the Company: merchandise, money, property and the welfare of our customers and associates. The Asset Protection Advisor supports the reduction of shrink by promoting Asset Protection Awareness, providing associate training, and participating in the investigating of all situations known or suspected internal/external dishonesty.
MAJOR DUTIES AND RESPONSIBILITIES
- Delivers excellent customer service expectations by consistently following store sale behaviors (Sunglass Hut Experience)
- Acts as a physical and visual deterrent for potential external and internal dishonesty.
- Maintain a constant presence while standing at the store’s point of entry
- Engage with disruptive customers to de-escalate interactions.
- Discuss and support all Sunglass Hut policies and procedures.
- Assists local RMAP/RMI/APS with internal and external investigations.
- Checks for compliance of all physical security devices/procedures.
- Assists assigned store(s) with physical inventory process.
- Review 3R’s and Active Shooter Program with store employees
- Assists with projects that prevent or eliminate fraud against Sunglass Hut
- Performs Asset Protection operational audits.
- Complete and train employees in accurate incident reporting procedures.
- Review proper receipt of incoming shipments to store
BASIC QUALIFICATIONS
- High School Diploma or equivalent experience
- Security/Loss Prevention experience
- Ability to communicate clearly and assertively, when needed
- Ability to quickly and confidently evaluate circumstances and make timely decisions.
- Ability to remain calm under pressure
- Ability to provide direction train on policy & procedure.
- Ability to lift 60lbs if needed
- Excellent written and verbal skills
- Strong interpersonal skills, resourceful and results driven
- Basic knowledge of Store Retail Operations
- Basic knowledge of Physical Security Equipment (alarms, CCTV, EAS)
- Basic computer skills
- Flexible to work non-traditional hours including evenings
PREFERRED QUALIFICATIONS
- Experience in managing high-stress situations
- Experience in utilizing de-escalation tactics
- Experience in Retail store environments
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
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