At Publicis Santé, it is both our model and culture to establish fully integrated cross-discipline teams that put our clients wholly at the center and enable us to provide best-in-class services in a fluid and modular way. We are seamlessly connected both organizationally and culturally around our clients and are uniquely positioned to do so through our Power of One model.

Part of Publicis Media, our leadership is defined by experience, commitment, and continuity across our vast network. Helming our agencies are some of the most seasoned experts in the industry, committed to doing the best for our people and our clients every day, and bound together by our inclusive and humane culture. No matter whether we’re recruiting new talent or devising new media campaigns for our clients, we put the humanity and identity of real people at the forefront of everything we do. And our peerless history of continuous learning and innovation means we never stand pat.

Rather than offering standard services, we create bespoke solutions that are engineered to meet client objectives, and to enable not simply media planning and buying, but business transformation. Since all content competes with all content today, we’ve embraced the notion that meaningful connections between brands and human beings requires a combination of permission, relevance, and intimacy. And to ensure our clients’ dollars are always working as hard as they can, our approach to investment and data exist in lockstep, in service of real-time optimization and efficient ROI.

Publicis Media is the #1 media network in North America, made of a family of world-class media agencies, solutions, and talent. Together, we comprise more than 23,000 people in more than 60 countries, united to serve the world’s best-known and most successful brands.

The Client Operations Supervisor collaborates closely with client leadership, finance, and administrative staff to improve and streamline process, oversee and manage all internal/external financials, staffing, reporting and system and tools.

Role Objectives:

Examples of projects that the Manager is either responsible for, or has a collaborative part in ensuring excellence:

Systems & Tools

• Data hierarchy organization and management
• Publicis OneTeam OS
• Manage rollout of the P1T Operating System within agency and client teams
• Develop and maintain a running gap analysis of OS requirements and actual status, and build a roadmap to close the gap
• Knowledge and use of MediaTools, Mbox/Prisma and of internal tools Lion Box and Altair (for non-media POs)
• Day-to-day internal system/technology maintenance and troubleshooting

Process

• Create processes for new initiatives
• Prepare regular status reports and distribute internally and externally if necessary
• Track key project milestones and raise appropriate flags to ensure timely execution of deliverables
• Assist administrative lead in cascading communications to the team and providing shared folder access to work product and key information
• Provide feedback for process improvement and lessons learned as related to assigned tasks

Onboarding

Support a defined and codified welcome process (Publicis OneTeam and Spark Foundry / Publicis North America) and continue to improve/evolve process of new hire orientation and navigation (i.e. systems and tools training, client/account background, new hire profiles, timesheet entry, seating assignments, IT hardware, etc.)

Accountability

Support Client Leadership and Operations teams in the execution of budget management, billing, reconciliation, general reporting and data manipulation, process improvements, and more as directed while maintaining an eye for detail and understanding the interdependencies across the various tasks assigned.

• 3+ years of related experience
• Analytical skills with a foundation in strategic business management
• Experienced in implementing new product development or product enhancement projects
• Experienced Microsoft Excel user comfortable with pivot tables and formulas relevant to marketing, operations, and finance
• General Media Methodology
• 1-2 years media billing experience
• Finance experience, specifically in media, is a plus
• High detail and coordination skills required; able to accurately exchange/track with high volumes of data and manage timely status updates with multiple internal and external stakeholders
• Exercises discretion when presented with sensitive and/or confidential information (e.g. financial information, personnel information, etc.)
• Consistently demonstrates a desire to learn through proactivity and initiative
• Solid written and communication skills
• Strong critical thinking and problem solving skills
• Detail orientated with strong independent project management and time management skills
• Demonstrated ability to navigate technology platforms in digital media

All your information will be kept confidential according to EEO guidelines.