Supervisor Food and Beverage Full Time (Harrah's Pompano Beach)
Full Time
Pompano Beach, FL 33069
Posted
Job description
ESSENTIAL DUTIES & RESPONSIBILITIES
- General:
- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
- Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
- Development of staff, interviews, hires, and evaluations.
- Ensures the safety and security of employees and customers. Supervises programs and processes to reduce and control loss time injuries.
- Review marketing activities, promotions and events with Hospitality Managers as required.
- Monitor staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities.
- Meets with departmental managers as necessary
- Supervise all activities during assigned shift and provide hands-on leadership for all outlets.
- Delegate authority and assign responsibilities and work schedules to department staff, and monitor for timely and proper completion.
- Monitor all wait stations, host stand, and general appearance of the restaurants to assure cleanliness and compliance with company standards.
- Assist with budget oversight and expense management.
- Administer disciplinary action as necessary.
- Produce and deliver reports as needed.
- Utilize training and existing policies and procedures to make sound business decisions.
- Improve productivity by recommending improvements, processes, equipment, and systems.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Have complete knowledge of all casino events and promotional activities.
- Ensure the safety and security of all guests and team members.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Other duties as assigned or any reasonable request from any member of management.
- Other duties as assigned or any reasonable request from any member of management.
- Operating Principles : Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards.
- Tools and Technology : Use of MICROS cash register system, credit card machine, desktop computer station, Microsoft office software, casino tracking programs (Datastream, Kronos, Stratton Warren), Serving trays, bus tub, food and dish carts, beverage dispensers, Hoodless/ventless fryer, insta-burger grill, Panini grill, pizza oven and warmer, microwave, freezer, refrigerator, small steam tables, cleaning materials, wet mops and brooms, telephone, voicemail, fax machine, PBX system, and photocopier.
- Licensure : Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot license . Must be at least 21 years of age. Three (3) years of tax returns required.
QUALIFICATIONS
- Experience: Two to five years of combined or separate experience in the Food and Beverage industry managing personnel with a 4-year degree preferred in related fields or equivalent work experience .
- Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations.
- Skills: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action.
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