Job Summary

The Information Systems Supervisor Epic Data Courier and Environment Mgmt. Supervisor is a working team member as well as the leader of the designated team of staff members. They lead, motivate, and retain assigned staff while promoting teamwork on assigned projects. Serves as a role model, in the area of work ethic, values, leadership, customer service, and a genuine concern for the patients and the community. Under the general guidance of the Manager, the Supervisor is responsible for formulating and managing the team, which includes recruiting and selecting team members, hiring, retention, and terminating staff. Mentoring, coaching, and direction setting for team members. Performing mid-year and annual staff reviews. Applies project management discipline to the entire project lifecycle. Identifies critical success factors, establishes goals and objectives, manages and meets the expectations of stakeholders, and manages the scope, timeline, cost, and quality factors associated with the project. Applies advanced systems analysis knowledge and expertise to accomplish business objectives.

Responsibilities of Information Systems Supervisor - Epic Environmental Mgmt. and Data Courier include:

• Collaborates and provides expertise in Epic environment and data migration
• Manages and schedules Epic Upgrades and SUs providing detailed communication to IS and Operational teams as needed
• Orchestrates cutover activities for Epic Upgrades
• Planning, analysis, leadership, and oversight of implementation, optimization, and support initiatives within the portfolio of applications.
• Continuously evaluate and optimize internal processes to increase efficiency.
• Manages the daily operations of assigned teams and is responsible for human resource activities, recruiting, hiring, overall portfolio management, and staff supervision.
• Works jointly with project managers, application team managers, and other IS teams to successfully implement cross-functional projects and support departmental/organizational goals.
• Effectively communicates with diverse constituencies (i.e. physicians, nurses, community leaders, and other LMHS executives) and treats all parties respectfully when making decisions.
• Establishes teams development and training needs, conducts performance appraisals, determines team goals, supports professional growth opportunities, and is accountable for the well-being of team members.
• Oversees team adherence to established governance and departmental change control standards.
• Establishes standards of performance and productivity; determines staffing needs in conjunction with the appropriate leadership.
• Provides resource requirements, risk assessments, impact analysis, and recommendations for newly requested projects within his/her technology and service line portfolio.
• Provides status reporting to senior IS and operational leadership on project/optimization.
• Provides an expert-level understanding of operational workflows, synthesizes operational/project interdependencies, and applies recommendations.
• Keeps abreast of current trends and developments in the field and maintains a strong understanding of system development and project management methodologies.

Additional Experience Requirements:

• Epic Build, Implementation, and Support experience
• Integrated testing experience
• Epic release management experience
• Experience successfully leading a team and medium to large-scale projects

Additional Experience Preferences:

• Epic Data Courier Admin certification
• Strong knowledge/experience of Epic application security
• Strong collaboration, customer service, and interpersonal skills
• Strong communication skills
• Strong analytical skills with the ability to develop creative solutions to complex problems