Job description

Heading Home's mission is to end homelessness in Greater Boston by providing a supported pathway to self-sufficiency that begins with a home, together with critical services such as life skills, financial literacy, and job training.

Founded in 1974, Heading Home is a leading provider of housing and support services for extremely low-income individuals and families currently or formerly experiencing homelessness in Greater Boston. For nearly 50 years, we have successfully helped thousands of people end their homelessness.

As an agency, our services are diverse; we provide emergency, transitional, and permanent housing, and support services, to extremely low-income individuals and families currently or formerly experiencing homelessness.

We are proud to share that for 16 years running, Heading Home's permanent housing retention rates have been 90%+. Last year, 97% of Heading Home clients remained housed after one year.

*
Job Title:* System Navigator - Economic Mobility
Reports To: Director of Economic Mobility Services (EMS)
Job Location: Boston, MA
Position Type: Full-Time; Salary Non-Exempt

*
OVERVIEW*: The System Navigator - Economic Mobility will assist in the delivery of financial education and resources to Heading Home clients. This person will work closely with direct service program staff in Emergency Assistance (EA) Family Shelter program, Family Transitional Housing program, Family Permanent Supportive Housing program and Individual Services Permanent Supportive program to ensure that clients are making progress towards economic self-sufficiency.

*
RESPONSIBILITIES:*

*
Perform client assessments on their financial, employment and education history and related needs.

• Facilitate any related financial empowerment workshops for clients when required.
• Deliver individual coaching sessions with focuses on debt management, financial planning and budgeting, credit repair/building, and employment readiness either through video conference or in person meeting.
• Create SMART goals and action plans with clients, follow up and provide referrals to outside programs as needed.
• Record client data as directed by supervisor or Director of Data and Research.
• Complete case notes identifying interventions provided and client progress in obtaining and maintaining needed services, in a timely fashion.
• Assist clients in completion of application for Heading Home Individual Development Accounts (IDA) matched saving program and act as a liaison between clients, and program administrator.
• Act as a liaison and advocate between workforce service providers and other service providers and clients.
• Attend trainings and certifications as required for program compliance.
• Attend supervision with assigned supervisor on a weekly basis.
• Attend department meeting on a weekly basis.
• Take on additional tasks as assigned by Supervisor.
• Perform other duties as assigned.
• Some evening hours and weekends are possible.

*
QUALIFICATIONS:*

• Two to three years of experience in Human Services, Social Services or customer service
• Thorough knowledge of financial literacy and management resources and tools
• Prior financial coaching skill preferred.
• Able to work effectively independently and in a team setting.
• Adequate computer skills to navigate online resources, enter data and prepare documents and/or reports.
• Bachelors degree in Business Management, Education or related field any combination of education/work experience that equips applicant to carry out the above listed responsibilities.
• Excellent organizational and time management skills.
• Ability to travel independently between programs.

*
Equal Employment Opportunity Statement*
Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

*
Work Environment*
Normal for an office environment with travel between programs required

*
COVID-19 Vaccine Policy*
All Heading Home employees will be required to be fully vaccinated against COVID-19.

• Two to three years of experience in Human Services, Social Services or customer service
• Thorough knowledge of financial literacy and management resources and tools
• Prior financial coaching skill preferred.
• Able to work effectively independently and in a team setting.
• Adequate computer skills to navigate online resources, enter data and prepare documents and/or reports.
• Bachelors degree in Business Management, Education or related field any combination of education/work experience that equips applicant to carry out the above listed responsibilities.
• Excellent organizational and time management skills.
• Ability to travel independently between programs.

*
Work Environment*
Normal for an office environment with travel between programs required

*
COVID-19 Vaccine Policy*
All Heading Home employees will be required to be fully vaccinated against COVID-19.

Job Type: Full-time

Pay: $50,000.00 - $52,000.00 per year

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.