Job description
Compensation: $15.50 + Commission
Summary:
The Tasting Room Cashier will welcome and direct guests and wine club members into the Tasting Room in a quick and efficient manner while providing excellent service.
You will be a great fit for this position if you have a friendly, outgoing and hospitable personality and enjoy meeting and greeting folks throughout the day, in a very busy, fast paced environment.
Essential Duties and Responsibilities:
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Manage cash drawer and accurately ring in all POS transactions at the Cashier Station in a friendly, courteous and timely manner.
- Act as liaison between Wine Club Members, Tasting Room and Wine Club Department - communicating in detail on all interactions.
- Explain how the tasting process works, ring up the guest transaction and direct guests to a tasting counter to begin their tastings.
- Greet wine club members who are picking up their wine club package and assist them with the pick-up process.
- Sales. Assist them in wine and merchandise purchases. This is a sales position and requires asking each guest and member for the sale.
- Performance, commission and schedule is based on sales performance.
- Stock wine and merchandise as requested by the Tasting Room Manager or Assistant Merchandising Manager.
- Help with merchandise needs and be able to assist guests with purchasing retail products.
- Act as a greeter when needed.
- Understand and adhere to environmental standards set by the winery.
- Understand and adhere to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Thank the guest for coming and invite them to come back again.
- Assist with any other tasks as directed by your Manager.
Knowledge, Skills and Abilities:
- Must be 21 and over.
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Has attention to detail.
- Must be able to manage a cash drawer.
- Must have excellent communication skills.
- Must have exceptional grooming standards that are consistent with company guidelines.
- Must have sales ability and be able to up-sell bottles to cases.
- Must be able to work in a standing position for long periods of time.
- Must be outgoing and able to approach guests and initiate conversation.
- Open availability is preferred. More than 4 scheduled shifts a month is required.
- Must be available to work weekends and holidays.
- Must be able to work special events ( i.e. barrel tastings, wine club pick up parties, etc.)
- Experience with wine desirable but not essential.
- Positive attitude, good conversational skills and enjoys working with the guests.
- Fluent in English.
- Able to engage the guests in a clear and professional manner.
- Be willing and able to work well under pressure.
- Work in high paced work environment.
- Ability to multitask.
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