Team Coordinator - Phone Specialist - No Weekends
Full Time
Brooklyn Park, MN 55443
Posted
Job description
Overview:
The M Health Fairview Brooklyn Park location is a great place to work because the staff has a voice here. We have an outstanding team with low ego, and the providers are amazing; they are very involved and always willing to help or offering to hone your skills for personal growth. Leadership is also present and involved with the staff. With 20 specialties and 30 providers, we believe this clinic is a gem! When working here, we want to support your growth, honor your strengths and feel empowered to make a difference in the lives of others.
Responsibilities/Job Description:
We at Fairview Health Services are looking for a driven Team Coordinator to be based out of the Brooklyn Park Clinic!
Team Coordinators support patient care between visits and are valued members of the clinic team. This is a full time, 80 hours every two weeks and is benefit eligible position. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year starting), and 403B with up to a 6% employer match; click here to learn more and get all the details!
The M Health Fairview Brooklyn Park location is a great place to work because the staff has a voice here. We have an outstanding team with low ego, and the providers are amazing; they are very involved and always willing to help or offering to hone your skills for personal growth. Leadership is also present and involved with the staff. With 20 specialties and 30 providers, we believe this clinic is a gem! When working here, we want to support your growth, honor your strengths and feel empowered to make a difference in the lives of others.
Responsibilities/Job Description:
As an integral member of the primary care team, the team coordinator (TC) are crucial to the overall quality of care and patient experience via phone calls and electronic messaging. Team Coordinators perform high-level functions to support the needs of the healthcare team and patients/support network between office visits to ensure patient needs are efficiently addressed. They will deliver direct support to patients on the coordination of medical information requests and updates, as well as referrals and appointment scheduling. The TC will use a variety of communication tools and systems in their work to support patients and their care team. Additionally, we ask the TC's to maintain complete, timely and accurate documentation for each interaction. They will also continually look for opportunities we can improve processes and workflow.
- Performs telephone & MyChart message support & follow-up communication in a timely and professional fashion; uses communication systems for both routine & emergency transactions
- Schedules, reschedules & maintains patient appointments & supports clinic leadership in schedule management
- Partners with the patients care team to address needs
- Find opportunities for improvement in workflow & participate in clinic and system meetings
Required Qualifications
- Successful completion of formal medical training program such as MA, HUC, NA or Medical Secretary, or min. of 1 year comparable experience in a healthcare setting
Preferred Qualifications
- 2 or more years’ experience working in a medical setting
Other Skills We Desire at Fairview:
High standard of creative prioritization skills and priority setting. Shown focus on customer service/patients with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding meaningful care. Ability to use appropriate computer applications. Capable of working independently and demonstrate critical thinking skills. Ability to accept change and encourage others to engage in ongoing process improvement. An understanding of Dignity, Integrity, Service, Compassion and Innovation.
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