The Team Manager will be responsible for managing a team of telesales agents by assigning responsibilities, scheduling, coaching, developing, motivating and training, ensuring the telesales team consistently meets and exceeds sales performance goals and requirements. The success of the Team Manager will be judged by the consistency of the team in achieving and overachieving on targets.

Job title:

Team Manager

Job Description:

What you’ll be doing:

• adhering to HR policies and procedures to provide a fair and consistent approach to managing staff and, where necessary, conduct counselling and disciplinary hearings.
• managing and coaching Advisors
• providing daily feedback on performance and general information cascade to team and conduct agreed levels of team 121s, meetings, Fit2Fly and company communication session
• identifying and highlighting further opportunities for services and process improvements
• conducting agreed level of quality assessments and provision of feedback to ensure quality standards are maintained
• providing real-time support to customer service advisors for queries and problems including temporary work activity support.

What we’re looking for:

• Qualified by experience
• People management skills
• Experience in a Customer Service, Sales or Collections environment
• Excellent coaching, communication and support skills
• Product knowledge desirable
• PC user knowledge

What’s in it for you?

• Competitive salary.
• 22 days annual leave starting.
• Paid Professional subscription.
• Life Assurance of 2* annual salary.
• Defined contribution pension scheme with a 5% company contribution subject to 6% employee contribution after 6 month

About Capita Customer Solutions

Capita Customer Solutions is an established leader in the business process outsourcing market with multiple clients in both the public and private sectors. We have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions in the areas of: Customer Service and Sales, Credit Management, Agribusiness, Quality Assurance, Finance Processing, Multilingual.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

Permanent