Job description
Technical Account Manager - EMEA
The goal of a Technical Account Manager is to be able to drive customer engagement and product usage through in depth technical account reviews for various modules of our IT Complete platform. Additionally, the TAM will own customer success engagements which support the resolution of critical software issues, deployments or related challenges. These actions will support sales growth and reduction of churn. The role reports to a Director.
Duties and Responsibilities:
Build expertise in Kaseya software modules and conduct in depth Technical Account Reviews to highlight usage opportunity and identify any obstacles
Own the identification and resolution of obstacles for customer using and obtaining value from our solutions. Engage with all department (i.e. Product, tech, Ops) to ensure closure.
Ensure that a customer has a plan to use available and relevant features (including integrations our IT Complete platform)
Position and sell professional services and training to customers to ensure they remain engaged, and their techs are able to best use our products
Create opportunity and interest for additional modules for Account Managers to drive to closure
The Ideal Candidate Will Have
3 - 5 years’ experience in a customer facing technical account role
Customer Success experience managing issues to resolution for key account
Experience is technical accounts reviews with customers for Saas/Tech solutions
Strong presentation and communication skills
Demonstrated ability to identify opportunities and leverage appropriately
Perks and Benefits
- Competitive base salary
- Health Insurance
- Salary protection
- Life Insurance
- Social event every quarter
- Working in a mature and rapidly growing company, with huge career growth potential
About Kaseya:
Kaseya is the leading provider of complete IT and security management solutions for Managed Service Providers (MSPs) and small to medium businesses (SMBs) worldwide. Kaseya's best-in-breed technologies allow organizations to efficiently manage, secure, and backup IT to achieve sustained business success. Kaseya has sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners and TPG, two of the leading global private equity firms investing in high-growth technology and software companies.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace
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