Job description

Job Type

Full Time

Location

PW or IL

Department

Service Desk

Reports to

Senior Support Lead

Hours

Anytime between 7am-10pm CST AND must have weekend availability, Schedule is subject to change based on business needs

Position Summary

Agilant Solutions is looking for a Technical Support Analyst to support our retail SMB clients

As a Technical Support Analyst, you will provide support to retail customers and business users to make Agilant Solutions an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success.

Agilant Solutions is an excellent place to collaborate in a fast-paced environment.

Job Requirements

· Previous experience working in a call center or help desk environment preferred

· Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)

· Excellent communication and customer service skills

· Knowledge of Windows and Office 365

· Knowledge of CSP and Microsoft Partner Center

· Managing several priorities in an ever-changing environment

· Plan, develop, and implement training on products and sales techniques

· Strong verbal, written, and presentation skills

· Reliable transportation to the office on weekdays

· Any certifications such as A+ or MTA preferred

Skills

· Must be organized and self-motivated

· High energy personality

· Ability to motivate team members to meet or exceed expectations through positive reinforcement

· Goal oriented

Responsibilities

· Responsible for maintaining a professional relationship with clients

· Proprietary troubleshooting techniques to resolve a customer’s technical issues

· Deliver service and support to end-users via phone

· Documenting call history for service events

· Have a working knowledge of client processes

Compensation

· $16-$18/hr. Base on Experience and Qualifications

· Paid time off

· Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)

· Paid training and advancement opportunities

Equal Opportunity

Agilant Solutions, Inc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Port Washington, NY 11050: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.