$19.36 – $30.97 /per hour DOE

111

Monday - Friday,7am - 4pm or 10am - 7pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday- 7am-6pm or 8am - 7pm

12 Months

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

GateWay Community College is a Hispanic Serving Institution with one of the most diverse student bodies in the Maricopa Community College district. Over 46% of our students indicate Hispanic heritage and better than half of the student population represents more than 40 countries.

GateWay Community College is seeking to attract candidates who want to help us continue building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. GateWay Community College understands that diversity is integral to excellence. We honor diverse experiences and perspectives, strive to create welcoming, inclusive, respectful learning environments, and promote access, opportunity and justice.

We are looking for equity-minded applicants who reflect, and demonstrate sensitivity to and understanding of, the diverse communities and populations that make Arizona a rich and vibrant place to live and work. When you join the team at GateWay, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice built on broad collaboration among faculty, staff, students, and community partners. In deciding whether to apply for a position at GateWay, you are strongly encouraged to consider whether your values align with our Vision, Mission, Goals, and Values.

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options

• Paid observed federal holidays & additional paid time off throughout the year
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
• Paid vacation, sick, and personal time (if applicable)
• Multiple health and dental insurance coverage plans
• Virtual: Reach a doctor 24/7
• Flexible Spending Accounts (FSA)
• Maricopa Perks & Gears Discount Program
• Employee assistance program (EAP)
• $4,000 Annual professional development growth funding (if applicable)
• Tuition reimbursement for employee and dependents (if applicable)
• Revised summer work schedule
• Maricopa Employee Health & Wellness Program
• Employee recognition opportunities
• Public Service Loan Forgiveness

GateWay Community College (GWCC) is looking for a full-time Technology Support Specialist. This position will provide technical assistance to students, faculty, and staff on a wide variety of technologies including hardware, software, and audiovisual equipment.

To best serve the students, departments, and the college, this position requires a physical presence on campus.

40% - Performs advanced troubleshooting and technical support for hardware, software, and audiovisual systems using a combination of the following communication methods with customers: help desk phones, email, video conferencing, SysAid ticketing system, and in-person interactions.

40% - Supports the campus end user technology fleet including imaging, device deployment, inventory management, maintenance, troubleshooting, and cable management.

15% - Develops and maintains Customer Care documentation for internal staff training and process standardization and improvement. Develops and maintains end-user training material and conducts end-user training on technology usage and guidelines.

5% - Performs other duties as assigned in adherence to applicable policies and procedures.

High School Diploma or GED and three (3) years of full-time equivalent experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.

There is no substitution or equivalency allowable for the High School Diploma or GED.

A. Associate’s degree or higher

B. Experience providing technology support in an educational environment using a combination of the following communication methods: help desk phones, email, video conferencing, SysAid ticketing system, and in-person interactions.

C. Experience in troubleshooting basic software and hardware issues on a variety of end-user devices, including desktop computers, laptops, printers, and phones.

D. Experience in troubleshooting audiovisual equipment and providing media support as it relates to classrooms, conference rooms, and event spaces.

E. Experience using desktop imaging tools such as SCCM, Jamf, or comparable technologies.

F. Experience in maintaining and troubleshooting basic network infrastructure.

• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://business.maricopa.edu/risk-management/motor-vehicle-usage/motor-vehicle-driving-requirements
• May be required to travel or be assigned to all GateWay locations
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #25 lbs
• MCCCD does not sponsor individuals for any type of work visas.

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Open until filled; First Review on May 1, 2023

• Applications received after the review date may not be screened.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.