The Theatre Systems Implementation Analyst III is responsible for the physical installation and configuration of in-theatre Point of Sale and PC equipment including point of sale terminals, kiosks, printers, kitchen display systems, etc. Additionally, the Theatre Systems Implementation Analyst III manages the deployment of remote software installations and configuration updates with automated and/or manual validation. Endpoints managed include point of sale servers, terminals, kiosk, and workstations. The analyst will provide on-site POS and PC hardware preventative maintenance and remote trouble-shooting support. This position plays a critical role in ensuring AMC theatre locations have the IT equipment installed, configured, and working as expected to provide a positive experience for AMC staff and guests when interacting with Point of Sale and Back Office IT hardware and software solutions.

Applicants preferred to reside in the below markets:

• NY/NJ
• FL
• DC
• GA
• CO
• TX (Houston)

Do you speak in movie quotes? Have a movie moment that changed your life? If you love all things movies, you may be a perfect fit for our team!

AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres.

What you’ll be doing:

• Point of Sale and Back Office Hardware and PC equipment Deployment – Install a wide range of devices: POS and associated peripherals, Workstations, Servers, Kiosk, Kitchen Order Display Systems, Digital Displays, Printers, Credit Card Pin Pads and more

• Remote Software Deployment – Use end-point management software to deploy, configure, and trouble-shoot a wide variety of custom software applications
• Remote Project Support – Engage technical or non-technical theatre staff and on-site technicians remotely by phone and/or email to complete project implementation and/or trouble-shoot and resolve system issues
• Hardware Management – Facilitate the initial opening and permanent closing of AMC theatre locations
  • For theatre openings, complete the physical install all back office and Point Of Sale equipment. Validate and test to prepare for opening to the public.
  • For theatre closures, complete on-site physical recovery of AMC IT assets from theatre closures and operating theatres with unused equipment of value. Serve as on-site resource for identifying, recording, decommissioning, and transferring unused hardware of value.
• Support for Help Desk – Provide 3rd level support to the AMC Service Desk through an incident management system and resolve support escalations within the required Service Level Agreement (SLA)
• Theatre Preventative Maintenance – Provide on-site or remote preventative maintenance of all theatre systems for in-market locations

What we need from you:

• 5+ years of experience in IT-related position
• 1+ years of experience in help desk or support related position
• Ability to stand for long periods during on-location implementation projects
• High level of proficiency and confidence using common tools: drills and hand tools for the purpose of mounting, installing, and trouble-shooting various types of PC equipment and POS hardware
• Ability to follow written deployment guides for the purpose of installing and configuring POS application software
• Extensive experience with troubleshooting and repairing PC and POS hardware
• Experience and success in reviewing and resolving incidents through an incident management system
• Very familiar with remote access systems including RDP, Dameware, VNC, etc.
• High degree of organizational, communications, and project management skills to deal with a large variety of issues in a constantly changing environment.
• Ability to lift up to 70 lbs
• Ability to travel up to 25%

What we also value (preferred):

• Bachelor's degree, preferably in an IT related field
• Working knowledge of VMware vCenter centralized server management platform

AMC team members enjoy a very competitive benefits package including a hybrid (remote/in-office) schedule for most positions, accrued vacation/absentee time, medical/dental/vision coverage, 401(k) match, an open and casual work environment equipped with Coca-Cola Freestyle machines, half off eats and drinks at the theatre, and most importantly for us movie people…FREE movies at any of our 600+ theatres nationwide!

AMC’s company culture is focused on innovation and diversity to ensure that we provide the latest and greatest experience for our guests and associates. We lead by example in doing what is right and take responsibility for our own results and our company’s success. Our open work environment promotes teamwork and unscripted conversations, resulting in fast solutions and therefore, better outcomes.

We appreciate your interest in AMC and look forward to seeing you at the movies!

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.

AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, specific skill-set, relevant experience or geographic location. The compensation range for this position may be lower or higher in different markets based on business needs.

The compensation for this position is: $55,000 to $70,000

• 5+ years of experience in IT-related position
• 1+ years of experience in help desk or support related position
• Ability to lift up to 70 lbs
• Ability to travel up to 25%

AMC amazing. That’s the promise we deliver to nearly 35,000 associates, 240 million guests domestically, and 350 million guests worldwide each year. AMC has propelled industry innovation since 1920, and we continue to innovate by delivering premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres. We focus on delivering friendly, superior service to our guests. We lead by example, have fun, and give back to the communities in which we live and work. If you feel motivated and energized by our culture, and if you can name your three favorite movies in the next 30 seconds, then AMC may be the right place for you. We offer competitive compensation, excellent benefits, and an environment that encourages teamwork, inclusion, collaboration, and results.

Theatre Systems Infrastructure

One AMC Way

11500 Ash Street

Leawood

Kansas

66211

Full Time

SALARY

No

26573BR