Job description

Our financial institution is currently seeking a Universal Banker. Since your primary duties in this role will be to manage a cash drawer and process financial transactions, you should have at least two years of experience as a bank teller and experience with cash handling. You will also identify cross-selling opportunities while you fulfill your customer service duties, so it is essential to be familiar with the products and services our bank has to offer. As part of your customer service responsibilities, you will answer customer questions and guide them on how to utilize mobile banking and other account management tools.

Duties and Responsibilities

• Process financial transactions
• Set up new accounts
• Assist customers with mobile banking and account management tools
• Answer customer questions, providing information on bank products and services
• Identify cross-selling opportunities and direct potential customers to the correct department
• Open accounts for new customers and prepare new account paperwork, applications and request the required identification
• Identify the needs of new and existing customers and offer appropriate services currently available
• Provide additional information to customers regarding promotions, contests and new account options
• Promote and upsell credit cards available through the financial industry as well as and banking services to current and potential customers
• Assist in community awareness events to increase bank outreach and foster new business opportunities
• Answer questions and customer concerns regarding checking and savings accounts
• Proactively identify and inform customers of account status deficiencies and disputed transactions while providing options to resolve
• Process and post various loan payments, record information in the database and issue a receipt confirming the transaction

Requirements and Qualifications

• High School Diploma or equivalent required
• Professional certificate or bachelor's degree in Accounting, Finance or Business is preferred
• Excellent verbal communication skills and the ability to speak and concisely
• Ability to use time and resources efficiently in order to accomplish tasks
• Professional experience anticipating common customer concerns and analyzing current procedures and processes for available improvements
• Experience in efficient personal organization and the ability to prioritize multiple tasks
• Thoroughness and meticulous attention to detail while seeking to identify and correct banking errors
• Ability to express written concepts clearly and concisely using correct banking forms and paperwork when required
• Experience seeking to improve and develop new process and ideas related to daily banking tasks
• Banking experience (2+ years preferred)
• Cash handling experience
• Customer service, sales, and math skills
• Attention to detail

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Austin, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)

Work Location: In person

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