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This position is covered by the NP3 Bargaining Unit; click here to review the current UHP Benefits.
This position is in Salary group CL-4 ; click here to review the current Pay Plan.

Excellence, Teamwork, Leadership and Innovation. These values define UConn Health. We are looking for team members that share these same values. Our top rated organization is looking to add a Guest Services University Helper to our Volunteer & Guest Services Department. If you have a background in this field, as well as a passion for customer and patient experience, we want to hear from you.

At UConn Health, this class is accountable for performing general routine clerical, office or service work.

SUPERVISION RECEIVED:

Reports to the Administrative Officer, or an employee of higher rank who assigns work in detail and reviews work during progress and upon completion for conformance with instructions.

EXAMPLES OF DUTIES:

• Provides a wide variety of routine service/receptionist work at UConn Health Information Desks including

• Telephone directory assistance

• Location assistance

• Creating visitor badges

• Assisting patients with transportation calls

• Escorting and directing our patients and guests

• Maintaining routine records, filing, sorting and other clerical or office work

• Performs related duties as required
  

MINIMUM QUALIFICATIONS:

• Ability to carry out written and oral instructions

• Knowledge of proper grammar, punctuation and spelling

• Knowledge of office procedures

• Strong interpersonal, communication and customer service skills and computer abilities

• Ability to maintain professional demeanor with patients, visitors and staff in high-stress situations
  

SPECIAL REQUIREMENTS:

• Must be able to push adults in a wheelchair

• Lift up to 40 pounds

• Stand and sit for periods of time

• Walk long distances.

PREFERRED REQUIREMENTS:

• One-year work or volunteer experience in a health care setting and/or a closely related setting

• Demonstrated written and verbal communication skills

• Skillful in interacting with diverse groups and individuals

• Demonstrates good judgment in prioritizing and resolving patient concerns.

SCHEDULE: Fulltime 40 hours per week with rotating weekends and holidays; primarily 11:30 am – 8:00 pm / Major holidays and weekends 7:30am – 4 pm.

FULL TIME EQUIVALENT MINIMUM SALARY: $16.69/hr

COMPREHENSIVE BENEFITS OFFERED:

• Industry-leading health insurance options and affordability, some offer little or no co-pay

• Generous vacation and sick-time plans

• Quick commute access from I-84, Route 9 and surrounding areas

• State of the art facility and campus environments
  

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.