The Cotton Cuts team has continued growing and evolving, and we’re now ready to hire an accomplished operations leader, our Vice President of Operations!

Reporting directly to the CEO, the Vice President of Operations will be responsible for executing towards the vision created by the CEO, end to end across the business. The overall purpose of this role is to manage the team, run the day-to-day business operations, and to lead the team to long-term growth.

Are you a forward thinking, big picture, independent driver? Do you see the world at a macro level but also possess the ability to dive in to the details and build systems when needed? If you have a pressing need for growth, a fast paced environment and the ability to take operational control of a

rapidly growing business, you may be a good fit. If you can not think strategically, execute tactically, and create buy in with our team, DO NOT apply for this position. We are looking for a Vice President who can make calculated risk oriented decisions without leadership input, take responsibility for the outcome of achieving our financial goals, and who knows how to lead, delegate, and doesn't make excuses. If this sounds like you, then keep reading, we might have a fit for you…

Specifically, here’s what this role will be responsible for:

• 100% people management of the operations team, day to day. You report to the CEO, everyone on the production team reports to you. This means you will lead, manage, and hold the team accountable, as well as ensure everyone is rowing in the right direction, at the right cadence and without any stumbling blocks. Our philosophy at Cotton Cuts is that the only way to provide incredible customer care and grow rapidly is to have an extremely high performing team. We believe in right people/right seats, and in 100% A players. People management means setting the bar high, ensuring complete clarity around accountabilities and expectations and doing what it takes to enable the team to achieve their goals.

• Faithful execution of the business’s strategic plan, meeting or exceeding all P&L objectives. The CEO, with the input and support of you and the leadership team, will create the company’s vision as well as the annual strategy, and you will deliver upon those. As we all know, the best plans often require refinement based on unexpected opportunities or risks. Your role will be to ensure that the strategy gets adhered to 100%, and the goals are met, while adjusting plans real time throughout the year. You need to be focused and an effective problem solver.

• Set the tone and ensure compliance of our core operational model (Traction). What does this mean? It means ensuring that not only is our business producing the right results but it’s doing so in the right way. That means we have documented and established SOPs that are followed, that we use structure and process as our guide, that we have no single points of failure, that we manage our risks and issues proactively and in a controlled way. Essentially you will make sure that the team is organized, disciplined and following the Cotton Cuts way of operating.

• Collaborate with the CEO to take the company vision and strategy and put it into place and translate that to the management team.

• Simplification and streamlining. We are looking for someone who not only enables the business to achieve goals, but also does so in the simplest, cleanest way possible. You will be constantly looking for micro ways to improve, simplify, make easy.

• Brand champion. At the core of our business success is an exemplary brand. The DNA of our business is excellence in customer care. You need to live, eat and breathe that philosophy, and make sure that all our people, process, product and systems do too.

Is this you:

• Managing people to outstanding outcomes comes naturally to you. You know how to get the best out of a team, keep the bar high, and create a culture of A player performance.

• You’re an effective project manager, disciplined in the way you use systems and processes, and genuinely enjoy SOPs. You create order out of chaos, and teach your team to do the same.

• You love being the glue. Cross collaboration, coordination and effective problem solving come naturally to you.

• You genuinely and deeply care about customers having a delightfully excellent customer experience.

• You’re calm under pressure, resilient, and can shift quickly as needed. As a ecommerce subscription business, our deadline driven nature means there are times when stress is high, deadlines and tight leadership is required to keep everyone calm. You need to be someone who creates that environment.

• You are fast paced, highly energetic and ambitious (we’re that way as a team, so need someone who can lead that way too!).

• You love data and understand how to use it effectively to make decisions.

• You are tech savvy and have used CRM and at least one online project management and collaboration tool. You’re comfortable learning software without a tech team or a manual.

• You are excited to help execute against the CEO’s vision and translate that back to the team day to day. You like to work independently and are comfortable taking direction and running with it.

• You have experience working with a company in the $1-$5M revenue range, in a fast-growing business.

This position will be located on site at our Chesterfield headquarters and will have the option to be either full time or part time. We are most interested in finding the right person and will flex the position based upon experience and cultural fit.