Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

The Value Added Services organization creates and delivers products to Visa clients and accelerates the seamless delivery of our products into markets. We are at the core of Visa’s overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.

The VAS Product & Portfolio Operations team is accountable for managing, prioritizing and commercializing the entire portfolio of Visa’s Value-Added Services offerings. This leader will play a key role in organizing a complex suite of capabilities by providing a portfolio structure, governance model and decision framework that enables proper prioritization, slotting, and delivery of solutions to our clients. This leader will maintain the central roadmap for Visa VAS product delivery and will play a key role in influencing how our solutions go-to-market. We are seeking a leader that can balance a strategic level of interaction with a pragmatic, data-driven and hands-on comprehension of the details. This role will interface frequently with senior business executives as well as product managers and developers at the individual contributor level.

The VP Product & Portfolio Operations will partner closely with technology teams to manage capacity planning and will have a strong vision towards improving our reporting, tools and infrastructure to enable a fast and modern product delivery model. The successful candidate will have over a decade of experience leading product management, delivery and operations functions. He or she will have strong consensus building skills and will be comfortable providing guidance and guardrails to a large and disparate team of product managers and supporting professionals. This role sits at the intersection of several different teams, and enables connections with technology, sales, marketing, and support organizations.

If you’re an experienced Product Operations and Delivery leader who’s motivated by the opportunity to shape the future of Visa and payments across the world, this is the role for you! You will have a bird’s eye view of the whole business and will be a key participant in shaping the future of the software, products and solutions that will change commerce over the next decade.

RESPONSIBILITIES:

How you will make an impact:

• Enable operational excellence across the Value-Added Services product teams through the establishment of agile delivery processes and standards
• Build creative solutions to slot and expand capacity, challenge the status quo of past process models and execute with a focus on speed, effectiveness, and throughput
• Build investment framework to prioritize new work, enter new product categories or new markets, strengthen business case model to help team achieve executive approvals for funding
• Track and manage the effectiveness of product builds and delivery, track and test achievement of business cases
• Create commercialization and product readiness standards to ensure solutions are optimally rolled out to meet client expectations at every phase of delivery
• Make recommendations on capacity and slotting to enable the business to stay on target, deliver on client commitments and achieve business goals
• Create and implement improved interaction models between the Product organization and our core internal partners in Technology, Client Services, Marketing, and Sales
• Capture metrics & measurables that clearly indicate progress toward accomplishment of product roadmap and accelerated value delivery to market
• Work with the Product leadership to identify areas of optimization by deconstructing issues, developing solutions, assigning accountability, and following through to conclusion
• Independently frame issues, develop recommendations, and advocate for decisions in a fact-based manner in presentations to senior leadership teams
• Create strategic alliances with teams in Technology and the Transformation office to accelerate delivery of broader transformation initiatives
• Manage cross-functional communications to maximize understanding, impact, and speed of change adoption

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD.

• 15 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD, PhD)
• 15+ years of accelerated professional growth in leading companies, with a track record of increasing levels of responsibility and accomplishments
• 10+ years of experience in the Product organization of a FinTech or software development related business
• Deep expertise in agile product delivery models
• Reputation as a thought leader able to advocate a point of view, consider alternatives, and move the group to a decisive conclusion at all levels of seniority
• Experience establishing, leading, and successfully completing large product management practices improvement programs that lead to measurable results
• Professional track record of being given responsibility for large, complex programs involving significant levels of organizational change at the most senior levels in a company, and guiding cross functional teams to complete these programs with a high level of effectiveness
• Established reputation for building peer relationships with senior leaders in a large, complex organization, and being able to communicate and influence groups with highly developed communication skills
• Strong, documented evidence of effective team leadership and people development
• Ability to manage multiple initiatives at once in a fast-paced entrepreneurial environment and remain calm under pressure. Comfortable with problem solving ambiguity
• Demonstrated ability to build momentum for change and driving the team across the finish line in making it happen.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.