Website Account Coordinator

Salary Range: $40,000 - $50,000

Kicksite has an immediate opening for our new Website Account Coordinator position in Overland Park, KS.

Kicksite is looking for a liaison between our Web Team and our client base. This role is all about strong communication, organization, and people skills. You will be the single point of contact for our website clients to gather information, send in requests, and advocate on behalf of the customer's needs. This role will serve as a key member of the Website team and serves a crucial role in supporting Kicksite’s overall growth strategies and financial targets. This job is all about making sure our clients are happy and satisfied with their website services. We encourage role ownership, creative freedom, and growth within Kicksite. We are excited for our Website Account Coordinator to make this role their own! Kicksite offers a fantastic and fun work environment, casual dress, and extensive training. Our staff enjoys a great work schedule — M-Th 8:30 a.m. - 5:30 p.m., off at noon on Fridays! (no weekends).

Learn more about what makes Kicksite special here!

What You’ll Do

• Communicate with clients to ensure that projects are completed in a timely manner.
• Answer all website related questions for clients and serve as their single point of contact within the company.
• Resolve minor troubleshooting issues through our internal ticketing system.
• Track progress on accounts to ensure that deadlines are met and goals are reached.
• Work with clients to determine their needs and recommend appropriate solutions.
• Create and maintain files of account information to facilitate communications between departments.
• Review client proposals and make recommendations regarding possible solutions.

What You Bring to the Team:

• Interpersonal Skills - As an account coordinator, you will interact with clients and other team members. You need to be a people person for this role!

• Consistency – Every customer should have an incredible experience while working with Kicksite.

• Collaborative – You’re ready to be part of a small but mighty team that consistently works across departments to achieve our goals and our clients’ goals

• Attention to Detail – You’re good at catching errors, or even better, preventing them!

• Organizational Skills - You're someone who can manage multiple accounts at once and can ensure that nothing slips through the cracks.

What Makes You Stand Out:

• 1-2 years of experience in an account coordinator, customer service, or in a web team role.

• Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships!

• Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements and workload

• Ability to navigate Wordpress.

About Us:

Kicksite is a cutting-edge technology company located in Overland Park, KS that is doing exciting things for business owners all over the globe. Founded on nearly a decade of setting a new standard, Kicksite was developed by martial artists, for martial artists. Every enhancement developed is based on the value it provides Kicksite users. We admire the positive impact you have on your students and on our society. Respect, loyalty, integrity, perseverance, sportsmanship, honesty…. the list goes on and on. At Kicksite, we are THE GOLD STANDARD!

Benefits

• Medical, dental, and vision

• Health Savings Account

• Paid Time Off

• Special shutdown days

• Retirement plan with company match

• Fantastic company culture

• All out company events

• Opportunity for advancement

• Monday-Friday, Off at Noon on Friday

• Paid holidays

• Additional days off for company stretch goal incentives

• Consistent 1:1s, weekly feedback, and daily standups with your team

• Strong management, warm energy, and enthusiastic coaching

Kicksite is an equal opportunity employer.