Who are we hiring?

The Workplace Experience Engineer is responsible for providing exceptional technology experiences through proactive, customer-focused, and responsive support for IT systems and hardware located at company properties in Burbank. This role will respond to L2 & L3 incidents and requests and provide technology solutions to quickly resolve issues, improve processes, and deliver critical applications in support of the business and the end-user experience. This role requires a customer focused individual with a diverse range of technology experience that serves the end-user while working independently to problem solve and proactively address potential issues related to the workplace experience.

What will you do?

• Daily management of assigned ServiceNow tickets
• Acknowledge and maintain work in progress logs while driving accurate resolution of incidents and requests across assigned business units
• Equipment receiving/logistics, configuration, staging, functional testing, implementation, on-site functional validation, and support
• Partner across technology teams to resolve support issues
• Provide clear and timely updates on incident tickets to end-users and management
• Identifies problems and takes corrective action within established guidelines
• Collaborate with team members to ensure the best possible outcome is reached for assigned ServiceNow tickets
• Support the end-user experience with timely, polite, and efficient customer service
• Work closely with Corporate Service Desk when updating standard operating procedures
• Document existing computing environment and ensure documentation remains current
• Work after-hours and weekend on-call shifts with timely response to incidents
• Participate and/or lead special projects and performs other duties as assigned

What do you need to succeed?

• 3+ years of experience in supporting workplace technology
• 3+ years of experience in end-user support, endpoint configuration, installation, and upgrades
• Ability to communicate effectively at all levels of the organization and relay technical information in a concise manner
• Ability to work both independently to trouble shoot and problem solve while also being a reliable team member capable of effective collaboration to support business goals
• Strong active listening skills to support interaction during incident resolution with end-users of all levels
• Flexible working style, able to quickly adapt to diverse and changing timelines and priorities
• High level of energy and commitment to excellence to serve the end-user experience

Why is MSG for me?

We invite you to create an exceptional career at MSG

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations. #LI-VR1